---
title: "Core Claims Services"
ocid: "ocds-b5fd17-ee3a3dd9-9747-492c-9223-801e63a01400"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-ee3a3dd9-9747-492c-9223-801e63a01400"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-ee3a3dd9-9747-492c-9223-801e63a01400.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-ee3a3dd9-9747-492c-9223-801e63a01400.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "FINANCIAL SERVICES COMPENSATION SCHEME"
published: "2023-08-31"
---

# Core Claims Services

Buyer: FINANCIAL SERVICES COMPENSATION SCHEME  
Current stage: Tender  
OCID: ocds-b5fd17-ee3a3dd9-9747-492c-9223-801e63a01400

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-ee3a3dd9-9747-492c-9223-801e63a01400)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-ee3a3dd9-9747-492c-9223-801e63a01400.json)

## Summary

The Financial Services Compensation Scheme is seeking a service provider for the "Core Claims Services" tender. This procurement opportunity falls under the financial and insurance services category. The tender is in the stage of a negotiated procedure and has a contract period from June 10, 2024, to June 8, 2029. The closing date for tender submissions is October 2, 2023.

This tender presents a significant opportunity for service providers capable of handling deposit claims processing, advice claims processing, customer contact overflow, and support services. Businesses in the financial and insurance services industry would be well-suited to compete for this lucrative contract, with a total value of £50,000,000 in GBP. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprise (VCSE) organisations are encouraged to participate in this selective procurement process.

## Notice

FSCS would like to procure a Service Provider capable of providing claims handling services to ensure that FSCS has sufficient competent resource to fulfil its statutory obligations. The scope of the services are: * Deposit Claims Processing * Advice Claims Processing * Overflow Customer Contact *Support Services

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/1dc60a79-c361-48e2-9a42-9608235293fc |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Negotiated procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 31 Aug 2023 |
| Submission deadline | 2 Oct 2023 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 9 Jun 2024 - 8 Jun 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £50,000,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | FINANCIAL SERVICES COMPENSATION SCHEME |
| Locality | LONDON |
| Post town | Central London |
| Postcode | EC3A 7QU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | City of London |
| Electoral ward | Portsoken |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 66 - Financial and insurance services

### Codes

- 66000000 - Financial and insurance services

## Release History

- 31 Aug 2023 at 16:35 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/1dc60a79-c361-48e2-9a42-9608235293fc

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/1dc60a79-c361-48e2-9a42-9608235293fc
  31st August 2023 - Opportunity notice on Contracts Finder
- https://www.delta-esourcing.com/tenders/UK-UK-London:-Financial-and-insurance-services./X685328262
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-ee3a3dd9-9747-492c-9223-801e63a01400. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-ee3a3dd9-9747-492c-9223-801e63a01400.json.