---
title: "Temporary Call Routing Service"
ocid: "ocds-b5fd17-ee4b010e-d01f-431d-836c-2e33797d30bd"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-ee4b010e-d01f-431d-836c-2e33797d30bd"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-ee4b010e-d01f-431d-836c-2e33797d30bd.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-ee4b010e-d01f-431d-836c-2e33797d30bd.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "STUDENT LOANS COMPANY LIMITED"
published: "2020-10-28"
---

# Temporary Call Routing Service

Buyer: STUDENT LOANS COMPANY LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-ee4b010e-d01f-431d-836c-2e33797d30bd

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## Summary

The Student Loans Company Limited, located in Glasgow, undertook a public procurement process to secure a Temporary Call Routing Service, primarily related to IP telephone services due to the COVID-19 emergency. The procurement was executed through a direct method classified as a single tender action, with the contract valued at £90,000. The tender period concluded on 12th April 2020, and the resulting contract commenced on 13th April 2020, concluding on 12th October 2020. The award notice was published on 28th October 2020, indicating the completion of this procurement cycle.

This tender presents significant opportunities for businesses that specialise in telephone services and call centre operations, especially those equipped to offer solutions under pandemic-affected circumstances. Companies that can efficiently deliver remote operational support, such as cloud-based telecommunication services or innovative call routing technology, would be well-positioned to engage in similar future tenders. With enhanced demand for flexible communication services, this sector opens pathways for growth and partnership opportunities, particularly for agile firms ready to adapt to the evolving market landscape.

## Notice

Due to COVID 19 emergency, SLC require to set up a temporary call routing services to enable the establishment of an operational call centre facility with agents working from home.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/91827cf7-606a-4316-b5e8-2e27a9c6b5e0 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Single tender action (below threshold) |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 28 Oct 2020 |
| Submission deadline | 12 Apr 2020 |
| Future notice date | Not specified |
| Award date | 11 Apr 2020 |
| Contract period | 12 Apr 2020 - 12 Oct 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £90,000 |
| Lots value | Not specified |
| Awards value | £90,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | STUDENT LOANS COMPANY LIMITED |
| Locality | GLASGOW |
| Post town | Glasgow |
| Postcode | G2 7JD |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM3 West Central Scotland |
| ITL 3 | TLM32 Glasgow City |
| Local authority | Glasgow City |
| Electoral ward | Anderston/City/Yorkhill |
| Westminster constituency | Glasgow North |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SABIO |

## CPV Codes

### Divisions

- 64 - Postal and telecommunications services

### Codes

- 64215000 - IP telephone services

## Release History

- 28 Oct 2020 at 12:41 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/91827cf7-606a-4316-b5e8-2e27a9c6b5e0

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/91827cf7-606a-4316-b5e8-2e27a9c6b5e0
  28th October 2020 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-ee4b010e-d01f-431d-836c-2e33797d30bd. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-ee4b010e-d01f-431d-836c-2e33797d30bd.json.