--- title: "Customer Service Advisor Feb22 PH" ocid: "ocds-b5fd17-ee4dd729-6872-49a7-a0c0-006e92bf16bc" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-ee4dd729-6872-49a7-a0c0-006e92bf16bc" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-ee4dd729-6872-49a7-a0c0-006e92bf16bc.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-ee4dd729-6872-49a7-a0c0-006e92bf16bc.json" source: "Contracts Finder" current_stage: "Tender" buyer: "SANDWELL METROPOLITAN BOROUGH COUNCIL" published: "2022-02-21" --- # Customer Service Advisor Feb22 PH Buyer: SANDWELL METROPOLITAN BOROUGH COUNCIL Current stage: Tender OCID: ocds-b5fd17-ee4dd729-6872-49a7-a0c0-006e92bf16bc [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-ee4dd729-6872-49a7-a0c0-006e92bf16bc) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-ee4dd729-6872-49a7-a0c0-006e92bf16bc.json) ## Summary Sandwell Metropolitan Borough Council is seeking customer service advisors for an upcoming tender titled "Customer Service Advisor Feb22 PH," which falls under the industry category of personnel supply services, specifically for temporary staff. This procurement process is currently in the planning stage, with the tender period ending on 24th February 2022. The contract is set to commence on 28th February 2022 and will run until 31st March 2022. Interested businesses can find more details and submit their proposals through the In-tend e-Tendering System, with minimum and maximum contract values ranging from £4,808 to £5,634. This tender provides an excellent opportunity for firms experienced in the provision of customer service personnel to expand their business within the West Midlands region. Given the need for enthusiastic and committed individuals to handle a variety of customer inquiries in a contact centre environment, businesses that specialise in staffing or training for customer service roles would be particularly well-suited to compete. Additionally, companies capable of delivering personnel with strong communication skills and a customer-oriented approach will likely find this contract beneficial for growth. ## Notice Customer Services Advisor (within Call Centre) Rate of Pay: PS10.83 up to PS12.69 per hour Hours: 37 hours per week (Monday-Friday, 9am - 5.30pm) Location: Based at Roway Lane, Oldbury Start Date: ASAP Contract type: Agency - 12 weeks Brief description: We have an exciting opportunity for Customer Service Advisors to join our Customer Services Team. Our main objective is to help the people of Sandwell access the services we deliver. We do this over the phone via our Contact Centre, and through promotion of our online services. Are you: Driven and committed to providing excellent customer service Enthusiastic and friendly Flexible and willing to develop your knowledge and skills Able to use your own initiative and also work as part of a team The role: You will answer customer enquiries and requests about a wide range of services. You will have the ability to work in a fast-paced customer service environment and be a positive self- motivated person. You must be able to respond promptly as well as politely and accurately to resolve the customer query. You will be given training through your induction period and the opportunity to gain recognized customer service qualifications. Key Requirements: We are looking for people who have a proven track record of dealing with the public in a customer services role. You can demonstrate you are a good listener with clear communication skills who can remain calm and professional whilst displaying a caring an empathetic attitude, dealing with a diverse range of customers. The ability to record accurate details and use our IT systems is essential The core opening hours of the Contact Centre are 8.00am to 8.00pm Monday to Friday The various shift patterns for 37 hours per week 8.00am - 4.00pm, 8.30am - 4.30pm, 9.00am - 5.00pm, 9.30am - 5.30pm, 12noon - 8 .00pm. No DBS is required for this role. This role is inside IR35 Please note this advert is also out with our Master Vendor You will receive further information regarding invoice terms if your candidate is appointed to this role. Invoices must be sent electronically on a weekly basis to templink_1@sandwell.gov.uk along with your workers authorised timesheet supplied by your agency. Payments are then released 14 days from the date of the invoice. The Council will be using the In-tend e-Tendering System for this Procurement opportunity, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal. From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to the related documents. To submit your documents, you will be required to opt in. For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the 'Guidance for Suppliers' section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal. If you r... Additional information: The Council will be using the In-tend e-Tendering System for this Procurement opportunity, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal. From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to the related documents. To submit your documents, you will be required to opt in. For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the 'Guidance for Suppliers' section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal. If you require further assistance in respect of the system, please contact the In-tend support team on 0844 272 8810. Is a Recurrent Procurement Type? : No ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/aa21279f-a31f-4c4b-a970-fb0ca1cbf409 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (below threshold) | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 21 Feb 2022 | | Submission deadline | 24 Feb 2022 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 28 Feb 2022 - 31 Mar 2022 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £5,634 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | SANDWELL METROPOLITAN BOROUGH COUNCIL | | Locality | WEST MIDLANDS | | Post town | Birmingham | | Postcode | B70 8SZ | | Country | England | | ITL 1 | TLG West Midlands (England) | | ITL 2 | TLG3 West Midlands | | ITL 3 | TLG37 Sandwell | | Local authority | Sandwell | | Electoral ward | West Bromwich Central | | Westminster constituency | West Bromwich | | Delivery location | TLG West Midlands (England) | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79620000 - Supply services of personnel including temporary staff ## Release History - 21 Feb 2022 at 17:44 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/aa21279f-a31f-4c4b-a970-fb0ca1cbf409 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/aa21279f-a31f-4c4b-a970-fb0ca1cbf409 21st February 2022 - Opportunity notice on Contracts Finder - https://in-tendhost.co.uk/sandwellmbc/aspx/ Additional information on how to apply for this contract ## Notice URLs - https://in-tendhost.co.uk/sandwellmbc ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-ee4dd729-6872-49a7-a0c0-006e92bf16bc. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-ee4dd729-6872-49a7-a0c0-006e92bf16bc.json.