---
title: "Web Hosted Case Management System"
ocid: "ocds-b5fd17-ee78859b-1de7-4a4d-b812-b69941f1a166"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-ee78859b-1de7-4a4d-b812-b69941f1a166"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-ee78859b-1de7-4a4d-b812-b69941f1a166.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-ee78859b-1de7-4a4d-b812-b69941f1a166.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "Birmingham City Council"
published: "2026-08-06"
---

# Web Hosted Case Management System

Buyer: Birmingham City Council  
Current stage: Award  
OCID: ocds-b5fd17-ee78859b-1de7-4a4d-b812-b69941f1a166

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-ee78859b-1de7-4a4d-b812-b69941f1a166.json)

## Summary

Birmingham City Council procured a web-hosted case management system as a software and information systems service. The system is intended for use by the council, with delivery in Birmingham and the wider West Midlands. The requirement concerns a hosted digital case management solution rather than physical goods or construction works. The council is the buying organisation, and the service sits within its public-sector operational technology needs. Businesses supplying hosted case management platforms, software implementation and related information systems services would be the closest fit. The requirement was suitable for small and medium-sized enterprises and voluntary, community and social enterprise organisations, widening its relevance beyond large technology providers.

The procurement has been awarded and the tender is complete. Birmingham City Council used a selective call-off from a framework agreement. The contract was awarded to Civica UK Limited on 11 May 2026 for £170,334. The contract period runs from 31 May 2026 to 30 May 2027. The tender submission deadline was 1 May 2026 at 12:00. The requirement was evaluated through the framework call-off process; the published information identifies the procurement as a services contract for a web-hosted case management system. The award is active, with Civica UK Limited named as the selected supplier. The procurement was structured as a single requirement rather than separate lots.

This award demonstrates a defined demand from Birmingham City Council for a hosted case management system supplied through a public-sector framework. Competitors preparing for a future requirement of this type would need a credible web-hosted case management product, the ability to provide software and information systems services to a council, and access to an appropriate framework route for a call-off. The opportunity is relevant to established case management software providers, managed hosting specialists and implementation partners able to support public-sector operational systems. The council’s stated suitability for SMEs and voluntary, community and social enterprise organisations indicates that smaller or specialist providers may also be able to compete, subject to framework eligibility and the service requirements.

## Notice

Birmingham City Council have awarded a contract for a Web Hosted Case Management System

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/1636f0ec-2344-4618-ae6b-a3ca3b694090 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 6 Aug 2026 |
| Submission deadline | 1 May 2026 |
| Future notice date | Not specified |
| Award date | 11 May 2026 |
| Contract period | 31 May 2026 - 30 May 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £170,334 |
| Lots value | Not specified |
| Awards value | £170,334 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | Birmingham City Council |
| Locality | BIRMINGHAM |
| Postcode area | Birmingham |
| Postcode | B1 1BB |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG31 Birmingham |
| Local authority | Birmingham |
| Electoral ward | Ladywood |
| Westminster constituency | Birmingham Ladywood |
| Delivery location | TLG West Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | Civica UK Limited |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 6 Aug 2026 at 12:23 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/1636f0ec-2344-4618-ae6b-a3ca3b694090

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/1636f0ec-2344-4618-ae6b-a3ca3b694090
  6th August 2026 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-ee78859b-1de7-4a4d-b812-b69941f1a166. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-ee78859b-1de7-4a4d-b812-b69941f1a166.json.