---
title: "Service Desk System"
ocid: "ocds-b5fd17-ee7f9b7e-f8f5-454f-b63c-dd676e4659d4"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-ee7f9b7e-f8f5-454f-b63c-dd676e4659d4"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-ee7f9b7e-f8f5-454f-b63c-dd676e4659d4.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-ee7f9b7e-f8f5-454f-b63c-dd676e4659d4.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DORSET COUNTY HOSPITAL NHS FOUNDATION TRUST"
published: "2023-06-07"
---

# Service Desk System

Buyer: DORSET COUNTY HOSPITAL NHS FOUNDATION TRUST  
Current stage: Award  
OCID: ocds-b5fd17-ee7f9b7e-f8f5-454f-b63c-dd676e4659d4

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-ee7f9b7e-f8f5-454f-b63c-dd676e4659d4)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-ee7f9b7e-f8f5-454f-b63c-dd676e4659d4.json)

## Summary

The Dorset County Hospital NHS Foundation Trust has awarded a contract for the provision of Service Desk System licensing and support services. The procurement method used was selective, with the contract being awarded to Topdesk. The contract value is £49,377, and the contract period is from 1st May 2023 to 30th April 2026. The procurement process concluded on 30th April 2023.

This tender presents an opportunity for businesses involved in software support services to compete for contracts in the healthcare industry. Companies experienced in providing service desk solutions could find this tender particularly suitable. The procurement process was conducted through a call-off from a framework agreement, making it relevant for businesses seeking to engage in this type of contracting process.

## Notice

Service Desk System licencing and S&M

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/5d410b2d-654f-4513-9e49-9fa17d936620 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Not specified |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 7 Jun 2023 |
| Submission deadline | 30 Apr 2023 |
| Future notice date | Not specified |
| Award date | 29 Apr 2023 |
| Contract period | 30 Apr 2023 - 30 Apr 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £49,377 |
| Lots value | Not specified |
| Awards value | £49,377 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DORSET COUNTY HOSPITAL NHS FOUNDATION TRUST |
| Locality | DORCHESTER |
| Post town | Dorchester |
| Postcode | DT1 2JY |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK6 North Somerset, Somerset and Dorset |
| ITL 3 | TLK64 Dorset |
| Local authority | Dorset |
| Electoral ward | Dorchester West |
| Westminster constituency | West Dorset |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | TOPDESK |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72261000 - Software support services

## Release History

- 7 Jun 2023 at 14:21 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/5d410b2d-654f-4513-9e49-9fa17d936620

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/5d410b2d-654f-4513-9e49-9fa17d936620
  7th June 2023 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-ee7f9b7e-f8f5-454f-b63c-dd676e4659d4. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-ee7f9b7e-f8f5-454f-b63c-dd676e4659d4.json.