---
title: "NHSTT Enquiries, Feedback and Complaints Digital Helper Development"
ocid: "ocds-b5fd17-ee84903c-f912-4afa-8d6e-9fdcecd5083d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-ee84903c-f912-4afa-8d6e-9fdcecd5083d"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-ee84903c-f912-4afa-8d6e-9fdcecd5083d.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-ee84903c-f912-4afa-8d6e-9fdcecd5083d.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT OF HEALTH AND SOCIAL CARE (T&T)"
published: "2023-04-13"
---

# NHSTT Enquiries, Feedback and Complaints Digital Helper Development

Buyer: DEPARTMENT OF HEALTH AND SOCIAL CARE (T&T)  
Current stage: Award  
OCID: ocds-b5fd17-ee84903c-f912-4afa-8d6e-9fdcecd5083d

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-ee84903c-f912-4afa-8d6e-9fdcecd5083d)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-ee84903c-f912-4afa-8d6e-9fdcecd5083d.json)

## Summary

The Department of Health and Social Care (T&T) recently completed a selective procurement process for the NHSTT Enquiries, Feedback and Complaints Digital Helper Development project. The contract, worth £756,000 in GBP, was awarded to James Harvard. The procurement stage began on 18th March 2021 and ran until 17th September 2021. The buying organisation, Department of Health and Social Care (T&T), located in London, issued the tender and specified a contract period between these dates for the successful completion of the project.

This awarded contract presents an opportunity for businesses in the services industry, particularly those proficient in database and operating software packages, to engage with the Department of Health and Social Care (T&T) for digital enhancement projects. The procurement method, "Call-off from a framework agreement," signals potential future collaborations through similar procurement channels. Businesses with experience in building digital capabilities for healthcare organisations may find this tender suitable for contributing to the NHSTT Enquiries, Feedback, and Complaints function's digital services without further support.

## Notice

Design, build and hand over to the NHSTT Enquiries, Feedback and Complaints function an enhancement on the digital capabilities, allowing the function to run the digital services without further support.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/4ad4d415-d6cd-4f5e-9b5a-9fa81ec3d1db |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 13 Apr 2023 |
| Submission deadline | 18 Feb 2021 |
| Future notice date | Not specified |
| Award date | 23 Mar 2021 |
| Contract period | 18 Mar 2021 - 17 Sep 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £756,000 |
| Lots value | Not specified |
| Awards value | £756,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT OF HEALTH AND SOCIAL CARE (T&T) |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1H 0EU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | JAMES HARVARD |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48600000 - Database and operating software package

## Release History

- 13 Apr 2023 at 12:43 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/4ad4d415-d6cd-4f5e-9b5a-9fa81ec3d1db
- 26 May 2021 at 12:40 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/c84f7cd4-b456-4ef5-bba4-af5d5161386f

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/4ad4d415-d6cd-4f5e-9b5a-9fa81ec3d1db
  13th April 2023 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/c84f7cd4-b456-4ef5-bba4-af5d5161386f
  26th May 2021 - Awarded contract notice on Contracts Finder
- https://atamis-1928.cloudforce.com/sfc/p/0O000000rwim/a/4J000000kip4/_ue7TQFrLNv0BrQyzOqd9oK1SuFvKNuNUTmMQ7zoe_Q
  #1152_G-Cloud-12-Call-Off-Contract-v16_REDACTED_Redacted (003)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/30d7bd40-5898-4620-9763-a34c0467b928
  #1152_G-Cloud-12-Call-Off-Contract-v16_REDACTED_Redacted (003)

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-ee84903c-f912-4afa-8d6e-9fdcecd5083d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-ee84903c-f912-4afa-8d6e-9fdcecd5083d.json.