---
title: "Housing Management Software & Associated Services (Microsoft 365 Platform)"
ocid: "ocds-b5fd17-ee8e95e0-f82d-4f1b-9b80-2d1ba2aaa89a"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-ee8e95e0-f82d-4f1b-9b80-2d1ba2aaa89a"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-ee8e95e0-f82d-4f1b-9b80-2d1ba2aaa89a.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-ee8e95e0-f82d-4f1b-9b80-2d1ba2aaa89a.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "THRIVE HOMES LIMITED"
published: "2022-05-17"
---

# Housing Management Software & Associated Services (Microsoft 365 Platform)

Buyer: THRIVE HOMES LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-ee8e95e0-f82d-4f1b-9b80-2d1ba2aaa89a

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## Summary

Thrive Homes Limited, located in Hemel Hempstead, is actively engaged in a public procurement process for "Housing Management Software & Associated Services" centred around the Microsoft 365 platform. This initiative is part of a strategic transformation programme aimed at enhancing services for both customers and staff within the social housing sector. The procurement process, which falls under the goods category and uses an open procedure method, offers four procurement lots: Rent Accounting and Services Charges, Housing Management, CRM and Customer Portal, and Finance Management. The tender process for lots 1 and 2 is set to begin in June, with lots 3 and 4 commencing in July, concluding with an award decision in early October with contracts starting in mid-October.

This tender presents significant opportunities for SMEs engaged in software development, IT services, and cloud-based solutions, particularly those with experience in social housing systems. Companies that can demonstrate the ability to provide innovative technology solutions that enhance operational efficiency and customer service are well-suited to compete. The estimated contract value of £500,000 underscores the potential for long-term business growth as Thrive aims to modernise its infrastructure over a three-year period, ultimately fostering a more agile and responsive organisational environment.

## Notice

Thrive wants to embark on a business transformation programme which will improve front and back end services for both customers and colleagues. The way in which the social housing sector makes use of IT is undergoing a radical change, often utilising cloud-based technologies that allow information to flow seamlessly throughout an organisation, ideally suited to an agile and mobile operating environment. Thrive's Strategic Framework includes strategic objectives for customers, staff, and technology. The strategic objectives of "a good place to work" wants to see more people work remotely and recognise that a "one size fits all" model doesn't meet the expectations of different generations. In respect of the technology the strategic objectives are to develop the role of technology to improve operational efficiency and effectiveness for both customers and staff. To meet these strategic objectives, it is clear that the number of different applications and it uses, as this complexity is hindering achievement of its strategic objectives, which is concentrated around growth, financial resilience, enhanced working environment and a fair deal for customers. In March 2021 Thrive's board agreed a business case to deploy the Microsoft 365 technology stack over a three-year programme in the form of an Enterprise Resource Planning tool replacing legacy systems. There will be four procurement lots in total enabling more than one supplier to be successful. A summary of the procurement lots is shown below. * Lot 1 - Rent Accounting and Services Charges * Lot 2 - Housing Management * Lot 3 - CRM and Customer Portal * Lot 4 - Finance Management Please note that for lots 1 and 2 the tender process will start in June and then lots 3 and 4 in July. The final presentations for all four lots will take place in September with tenders awarded simultaneously at the start of October. The projects for all four lots will commence in October. Apply via: https://xantive.supplierselect.com/

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/824d804a-40ee-4ee7-951c-083a50e0bc63 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Open |
| Procurement method details | Open procedure (above threshold) |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 17 May 2022 |
| Submission deadline | 1 Jul 2021 |
| Future notice date | Not specified |
| Award date | 5 Apr 2022 |
| Contract period | 5 Apr 2022 - 5 Apr 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £500,000 |
| Lots value | Not specified |
| Awards value | £855,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THRIVE HOMES LIMITED |
| Locality | HEMEL HEMPSTEAD |
| Post town | Hemel Hempstead |
| Postcode | HP3 9TD |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH2 Bedfordshire and Hertfordshire |
| ITL 3 | TLH27 South West Hertfordshire |
| Local authority | Dacorum |
| Electoral ward | Kings Langley |
| Westminster constituency | South West Hertfordshire |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | TECHLABS LONDON |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 17 May 2022 at 07:35 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/824d804a-40ee-4ee7-951c-083a50e0bc63
- 27 May 2021 at 15:49 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/a43e33d7-379e-4f01-8100-b5a1187a76fc

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/824d804a-40ee-4ee7-951c-083a50e0bc63
  17th May 2022 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/a43e33d7-379e-4f01-8100-b5a1187a76fc
  27th May 2021 - Opportunity notice on Contracts Finder

## Notice URLs

- https://xantive.supplierselect.com/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-ee8e95e0-f82d-4f1b-9b80-2d1ba2aaa89a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-ee8e95e0-f82d-4f1b-9b80-2d1ba2aaa89a.json.