---
title: "Salesforce & CRM"
ocid: "ocds-b5fd17-ee973d0c-2b54-4145-a3aa-c64a10c0d8ce"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-ee973d0c-2b54-4145-a3aa-c64a10c0d8ce"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-ee973d0c-2b54-4145-a3aa-c64a10c0d8ce.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-ee973d0c-2b54-4145-a3aa-c64a10c0d8ce.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "St Albans City & District Council"
published: "2026-10-19"
---

# Salesforce & CRM

Buyer: St Albans City & District Council  
Current stage: Award  
OCID: ocds-b5fd17-ee973d0c-2b54-4145-a3aa-c64a10c0d8ce

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-ee973d0c-2b54-4145-a3aa-c64a10c0d8ce)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-ee973d0c-2b54-4145-a3aa-c64a10c0d8ce.json)

## Summary

St Albans City and District Council procured software services covering Salesforce, a customer portal and customer relationship management (CRM) licences. The requirement is for licensing rather than a described software development or implementation project. Delivery is in the South East of England. The purchase sits within business software and information systems, serving the Council’s customer-facing and CRM needs.

The procurement is complete and was awarded to Arcus Global Limited on 2 October 2026. The award value was £428,628, and the contract period runs from 14 October 2026 to 13 October 2029. The Council used a selective procedure as a call-off from a framework agreement. The tender submission deadline was 18 September 2026 at 17:00. This was a services procurement, and the stated estimated value was also £428,628. Small and medium-sized enterprises were identified as suitable suppliers. No lot breakdown or evaluation criteria are recorded in the process details.

The award shows demand from St Albans City and District Council for Salesforce and CRM licensing that includes a customer portal. A supplier competing for a future requirement of this kind would need to provide the relevant software licences and support a customer-facing portal and CRM environment. The work is a multi-year licensing requirement rather than a one-off software purchase, so credible suppliers would be positioned to sustain the required services over an extended contract. The Council identified the opportunity as suitable for SMEs, indicating that smaller providers could be relevant where they can meet the licensing scope and deliver at this scale. Arcus Global Limited was selected through a framework call-off, so experience supplying through an appropriate framework route would be commercially pertinent.

## Notice

The Council has awarded a contract for Salesforce, customer portal and CRM licencing.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/2353bed2-ef3a-4a55-b6aa-507c90e6fb8d |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 19 Oct 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 2 Oct 2026 |
| Contract period | 14 Oct 2026 - 13 Oct 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £428,628 |
| Lots value | Not specified |
| Awards value | £428,628 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | St Albans City & District Council |
| Locality | ST ALBANS |
| Postcode area | St Albans |
| Postcode | AL1 3JE |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH2 Bedfordshire and Hertfordshire |
| ITL 3 | TLH27 South West Hertfordshire |
| Local authority | St Albans |
| Electoral ward | St Peters |
| Westminster constituency | St Albans |
| Delivery location | TLJ South East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | Arcus Global Limited |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 19 Oct 2026 at 08:58 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/2353bed2-ef3a-4a55-b6aa-507c90e6fb8d

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/2353bed2-ef3a-4a55-b6aa-507c90e6fb8d
  19th October 2026 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-ee973d0c-2b54-4145-a3aa-c64a10c0d8ce. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-ee973d0c-2b54-4145-a3aa-c64a10c0d8ce.json.