---
title: "Procurement of a Crisis and Resilience CRM System"
ocid: "ocds-b5fd17-eea967e5-ef50-438b-ab62-c7e73e1b9746"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-eea967e5-ef50-438b-ab62-c7e73e1b9746"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-eea967e5-ef50-438b-ab62-c7e73e1b9746.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-eea967e5-ef50-438b-ab62-c7e73e1b9746.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "Leicestershire County Council"
published: "2026-09-10"
---

# Procurement of a Crisis and Resilience CRM System

Buyer: Leicestershire County Council  
Current stage: Award  
OCID: ocds-b5fd17-eea967e5-ef50-438b-ab62-c7e73e1b9746

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## Summary

Leicestershire County Council procured a crisis and resilience customer relationship management (CRM) system, covering software and information systems and related community services. The system supports the council’s Crisis and Resilience Fund, including the delivery of crisis payments and wider resilience activity for residents of Leicestershire. The requirement sits within the council’s Public Health function and is a services contract rather than a works or goods supply. Delivery is across England, United Kingdom, with the buying organisation based at County Hall in Glenfield, Leicester. The opportunity is relevant to suppliers providing CRM platforms and associated services for public-sector schemes involving resident support, crisis assistance, funding administration and community resilience.

This procurement is complete and has been awarded. Cyber Media Solutions Ltd. was selected for an awarded value of £69,370, with the award dated 31 August 2026. The contract runs from 1 September 2026 to 31 August 2029. The contract was awarded through the Crown Commercial Service G-Cloud 14 framework, RM1557.14, for a 36-month term. The tender submission deadline was 16 July 2026 at 11:30. The procurement used a services route under the framework and was identified as suitable for small and medium-sized enterprises. The recorded procurement classification covers software packages and information systems, with an additional classification for provision of services to the community. There were no stated lots or separate awards.

For suppliers considering comparable future work with Leicestershire County Council, this award demonstrates demand for a CRM system supporting crisis payments and broader resident resilience activity within Public Health. A credible competitor would need a proven CRM product and the ability to support public-sector administration of resident-facing assistance schemes. Relevant experience would include handling structured case or payment-related information, supporting service teams and delivering reliable community-service functionality. Suppliers should also be able to operate through the G-Cloud framework route, or build the relevant framework access and contracting capability. The requirement was identified as suitable for SMEs, indicating that a smaller specialist technology provider can be credible where it can demonstrate an appropriate platform and service capability.

## Notice

The Crisis and Resilience Fund (CRF) is a three-year, ring-fenced funding allocation from Central Government, held within Public Health at Leicestershire County Council. The Procurement of a Crisis and Resilience CRM System will support the delivery of Crisis Payments and wider resilience activity for Leicestershire residents. Contract awarded via CCS G-cloud 14, RM1557.14 framework for a term of 36 months.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/c5c64ce3-31b3-4c49-8f39-945eb71792c7 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 10 Sep 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 31 Aug 2026 |
| Contract period | 1 Sep 2026 - 31 Aug 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £69,370 |
| Lots value | Not specified |
| Awards value | £69,370 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | Leicestershire County Council |
| Locality | LEICESTER |
| Postcode area | Leicester |
| Postcode | LE3 8RA |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF2 Leicestershire, Rutland and Northamptonshire |
| ITL 3 | TLF22 Leicestershire CC and Rutland |
| Local authority | Blaby |
| Electoral ward | Glenfield Faire |
| Westminster constituency | Mid Leicestershire |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | Cyber Media Solutions Ltd. |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 75 - Administration, defence and social security services

### Codes

- 48000000 - Software package and information systems
- 75200000 - Provision of services to the community

## Release History

- 10 Sep 2026 at 11:20 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/c5c64ce3-31b3-4c49-8f39-945eb71792c7

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/c5c64ce3-31b3-4c49-8f39-945eb71792c7
  10th September 2026 - Awarded contract notice on Contracts Finder

## Notice URLs

- https://www.eastmidstenders.org/index.html

## Provenance

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