---
title: "Customer Insight - AWARD"
ocid: "ocds-b5fd17-eeb20cad-bbc8-4bf0-91db-1b42b7109da7"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-eeb20cad-bbc8-4bf0-91db-1b42b7109da7"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-eeb20cad-bbc8-4bf0-91db-1b42b7109da7.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-eeb20cad-bbc8-4bf0-91db-1b42b7109da7.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NOTTINGHAM COMMUNITY HOUSING ASSOCIATION"
published: "2023-05-19"
---

# Customer Insight - AWARD

Buyer: NOTTINGHAM COMMUNITY HOUSING ASSOCIATION  
Current stage: Award  
OCID: ocds-b5fd17-eeb20cad-bbc8-4bf0-91db-1b42b7109da7

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## Summary

The Nottingham Community Housing Association (NCHA) has awarded the contract for Customer Insight to Smoke Customer Intelligence Ltd. The tender, classified under customer survey services, had a total value of £275,000 with a contract period starting on May 15, 2023, and ending on May 14, 2028. The procurement method was an open procedure, and the tender deadline was April 14, 2023. The NCHA is located in Nottinghamshire, United Kingdom, and the main procurement category was works.

This tender presents opportunities for businesses experienced in customer survey services to collaborate with NCHA on providing customer insight. Small and medium-sized entities are suitable for this opportunity. Smoke Customer Intelligence Ltd was selected as the supplier for this contract, demonstrating business growth potential for entities in the customer intelligence sector. The contract's inclusive nature creates an environment conducive for qualified businesses to contribute to NCHA's objectives in customer service improvement.

## Notice

Nottingham Community Housing Association (NCHA) is seeking tenders from suitably experienced and qualified entities (the 'Tenderer') for inclusion on a contract for the delivery of customer insight.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/1db8fc29-15ca-4b06-b7c9-993619ace77d |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Works |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 19 May 2023 |
| Submission deadline | 14 Apr 2023 |
| Future notice date | Not specified |
| Award date | 18 May 2023 |
| Contract period | 14 May 2023 - 14 May 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £275,000 |
| Lots value | Not specified |
| Awards value | £248,969 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NOTTINGHAM COMMUNITY HOUSING ASSOCIATION |
| Locality | NOTTINGHAMSHIRE |
| Post town | Nottingham |
| Postcode | NG5 1AP |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF1 Derbyshire and Nottinghamshire |
| ITL 3 | TLF14 Nottingham |
| Local authority | Nottingham |
| Electoral ward | Berridge |
| Westminster constituency | Nottingham East |
| Delivery location | TLF East Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SMOKE CUSTOMER INTELLIGENCE |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79342310 - Customer survey services
- 79342311 - Customer satisfaction survey

## Release History

- 19 May 2023 at 07:13 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/1db8fc29-15ca-4b06-b7c9-993619ace77d

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/1db8fc29-15ca-4b06-b7c9-993619ace77d
  19th May 2023 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.ncha.org.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-eeb20cad-bbc8-4bf0-91db-1b42b7109da7. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-eeb20cad-bbc8-4bf0-91db-1b42b7109da7.json.