---
title: "Call Handling Service Bureau"
ocid: "ocds-b5fd17-eef1fa05-b760-4b24-a30f-a000767d7bcc"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-eef1fa05-b760-4b24-a30f-a000767d7bcc"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-eef1fa05-b760-4b24-a30f-a000767d7bcc.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-eef1fa05-b760-4b24-a30f-a000767d7bcc.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "THE CIVIL AVIATION AUTHORITY"
published: "2020-05-25"
---

# Call Handling Service Bureau

Buyer: THE CIVIL AVIATION AUTHORITY  
Current stage: Tender  
OCID: ocds-b5fd17-eef1fa05-b760-4b24-a30f-a000767d7bcc

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-eef1fa05-b760-4b24-a30f-a000767d7bcc)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-eef1fa05-b760-4b24-a30f-a000767d7bcc.json)

## Summary

The Civil Aviation Authority is seeking tenders for a Call Handling Service Bureau specifically for the aviation sector. This procurement falls under the services category, classified as a call centre (CPV code: 79512000). The tender process is currently active, with submissions required by 21st July 2020, and the contract period is set to start on 1st March 2021, lasting until 29th February 2024. This opportunity is available across various locations, including the United Kingdom, British Overseas Territories, and Europe.

This tender presents significant opportunities for small and medium-sized enterprises (SMEs) specialised in call centre services, offering them a chance to collaborate with a key governmental authority in the aviation sector. Businesses that can provide efficient call handling solutions and demonstrate experience in managing customer interaction within high-demand environments will be particularly well-suited to compete effectively for this contract.

## Notice

Call Handling Service Bureau- Aviation

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/0f837be0-da28-4202-aa7f-83e87343d801 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 25 May 2020 |
| Submission deadline | 21 Jul 2020 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 1 Mar 2021 - 29 Feb 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE CIVIL AVIATION AUTHORITY |
| Locality | CRAWLEY |
| Post town | Redhill |
| Postcode | RH6 0YR |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ2 Surrey, East and West Sussex |
| ITL 3 | TLJ28 West Sussex (North East) |
| Local authority | Crawley |
| Electoral ward | Langley Green & Tushmore |
| Westminster constituency | Crawley |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 25 May 2020 at 14:00 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/0f837be0-da28-4202-aa7f-83e87343d801

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/0f837be0-da28-4202-aa7f-83e87343d801
  25th May 2020 - Opportunity notice on Contracts Finder
- https://www.delta-esourcing.com/delta/respondToList.html?noticeId=496117965
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-eef1fa05-b760-4b24-a30f-a000767d7bcc. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-eef1fa05-b760-4b24-a30f-a000767d7bcc.json.