---
title: "Framework Agreement for Additional Processing Capacity for the Council's Assessment and Awards Team based within Transactional and Customer Services"
ocid: "ocds-b5fd17-ef058b76-6fd2-4848-bac2-4770f8b0bad6"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-ef058b76-6fd2-4848-bac2-4770f8b0bad6"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-ef058b76-6fd2-4848-bac2-4770f8b0bad6.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-ef058b76-6fd2-4848-bac2-4770f8b0bad6.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DURHAM COUNTY COUNCIL"
published: "2023-08-22"
---

# Framework Agreement for Additional Processing Capacity for the Council's Assessment and Awards Team based within Transactional and Customer Services

Buyer: DURHAM COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-ef058b76-6fd2-4848-bac2-4770f8b0bad6

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## Summary

The Durham County Council has awarded a contract for a Framework Agreement for Additional Processing Capacity for the Council's Assessment and Awards Team in Financial and Insurance Services. The contract, valued at £500,000 GBP, was awarded to Capita Business Services Ltd, Civica UK Limited, and NEC Software Solutions UK Limited. The contract period runs from July 1, 2023, to June 30, 2027. The tender process was open, with a tender deadline of May 22, 2023, and the award was made on June 20, 2023.

This opportunity provides a chance for businesses in financial and insurance services to expand their operations by participating in the provision of additional processing capacity to the Council. SMEs are particularly suited to compete in this tender opportunity, with a focus on providing services related to Council Tax, Housing Benefit, and Council Tax Reduction in the North East region of the United Kingdom. The framework agreement offers a structured approach for suppliers to engage with the Council's services, creating further business growth prospects in the industry category of business services.

## Notice

This framework agreement is for the provision of additional processing capacity for the Council's Assessment and Awards Service. The framework will provide offsite processing capacity to enable processing of work packages for Council Tax, Housing Benefit and Council Tax Reduction. This framework has been divided into the following Lots: Lot 1 Council Tax Lot 2 Housing Benefit and Council Tax Reduction Potential suppliers may submit a tender for one Lot or both Lots. Each Lot will be evaluated and awarded separately.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/0ef3e507-b767-4eef-92ae-47a7a322e39b |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 22 Aug 2023 |
| Submission deadline | 22 May 2023 |
| Future notice date | Not specified |
| Award date | 19 Jun 2023 |
| Contract period | 30 Jun 2023 - 30 Jun 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £500,000 |
| Lots value | Not specified |
| Awards value | £500,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DURHAM COUNTY COUNCIL |
| Locality | DURHAM |
| Post town | Durham |
| Postcode | DH1 5UL |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC41 Durham |
| Local authority | County Durham |
| Electoral ward | Neville's Cross |
| Westminster constituency | City of Durham |
| Delivery location | TLC North East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 3 |
| Supplier names | CAPITA BUSINESS SERVICES; CIVICA; NEC SOFTWARE SOLUTIONS |

## CPV Codes

### Divisions

- 66 - Financial and insurance services
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 66000000 - Financial and insurance services
- 79000000 - Business services: law, marketing, consulting, recruitment, printing and security

## Release History

- 22 Aug 2023 at 09:08 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/0ef3e507-b767-4eef-92ae-47a7a322e39b
- 19 Apr 2023 at 08:51 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/b4c59ff1-b740-4938-b371-ac623a03b3d8
- 19 Apr 2023 at 08:44 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/8a5dd242-e5cf-43e1-b8c1-88e2370ad5fd

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/0ef3e507-b767-4eef-92ae-47a7a322e39b
  22nd August 2023 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/b4c59ff1-b740-4938-b371-ac623a03b3d8
  19th April 2023 - Opportunity notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/8a5dd242-e5cf-43e1-b8c1-88e2370ad5fd
  19th April 2023 - Opportunity notice on Contracts Finder
- https://procontract.due-north.com/Advert?advertId=e3ed7476-8ede-ed11-8121-005056b64545&fromProjectDashboard=True
  Invitation to Tender Documents can be accessed via this link

## Notice URLs

- http://www.durham.gov.uk

## Provenance

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