---
title: "Provision of Contact Centre as a Service Next Generation"
ocid: "ocds-b5fd17-ef53a54f-1c9a-431a-b6b7-f8431cf2d6e5"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-ef53a54f-1c9a-431a-b6b7-f8431cf2d6e5"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-ef53a54f-1c9a-431a-b6b7-f8431cf2d6e5.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-ef53a54f-1c9a-431a-b6b7-f8431cf2d6e5.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "GOVERNMENT COMMERCIAL AGENCY"
published: "2026-05-06"
---

# Provision of Contact Centre as a Service Next Generation

Buyer: GOVERNMENT COMMERCIAL AGENCY  
Current stage: Award  
OCID: ocds-b5fd17-ef53a54f-1c9a-431a-b6b7-f8431cf2d6e5

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-ef53a54f-1c9a-431a-b6b7-f8431cf2d6e5)  
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## Summary

The Government Commercial Agency has awarded a contract titled "Provision of Contact Centre as a Service Next Generation" to VODAFONE LIMITED. This procurement falls under the industry category of information technology services, specifically focusing on fully managed cloud contact centre voice services. The contract, valued at GBP 3,136,949.80, encompasses a broad geographic reach including various regions across the United Kingdom such as London, the North West, and Wales, as well as extending to the Isle of Man, Guernsey, and Jersey. This contract awards stage, dated 6 May 2026, follows a tender process initiated on 1 April 2026 with a contract period running until 31 March 2029. The procurement method used was selective, via a call-off from a framework agreement, ensuring a streamlined and competitive selection process.

This opportunity can significantly contribute to business growth, especially for large enterprises like VODAFONE LIMITED that are capable of delivering comprehensive IT services across multiple locations. Businesses with robust infrastructure in cloud solutions, especially those geared towards enhancing customer service experiences, would have found this tender particularly well-suited to their capabilities. Although centred on large-scale operations, the contract provides substantial room for innovation and scalability, offering wide-ranging implications for companies looking to expand their footprint in the public sector's IT landscape. The Government Commercial Agency, in collaboration with the Department for Transport, underscores the strategic importance of such services in enhancing public communication technologies.

## Notice

Requirement for fully managed and featured Cloud Contract Centre voice services

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/ee92f8c0-4e97-4b5b-af77-05168e61c77e |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Goods |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 6 May 2026 |
| Submission deadline | 14 Jul 2025 |
| Future notice date | Not specified |
| Award date | 31 Mar 2026 |
| Contract period | 31 Mar 2026 - 31 Mar 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £3,136,949 |
| Lots value | Not specified |
| Awards value | £3,136,949 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | GOVERNMENT COMMERCIAL AGENCY |
| Locality | LIVERPOOL |
| Post town | Liverpool |
| Postcode | L3 9PP |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD72 Liverpool |
| Local authority | Liverpool |
| Electoral ward | City Centre North |
| Westminster constituency | Liverpool Riverside |
| Delivery location | TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLI London, TLJ South East (England), TLK South West (England), TLL Wales, TLM Scotland, TLN Northern Ireland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | VODAFONE |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72222300 - Information technology services

## Release History

- 6 May 2026 at 13:48 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/ee92f8c0-4e97-4b5b-af77-05168e61c77e

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/ee92f8c0-4e97-4b5b-af77-05168e61c77e
  6th May 2026 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/f9eeb22a-131f-44f5-88a0-604d40388b86
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/a3d479c1-ee4b-4a8b-ae48-1366a06df577
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/74c20e20-80b2-4836-8351-c10c423e05e3

## Notice URLs

- https://www.gov.uk/government/organisations/crown-commercial-service

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-ef53a54f-1c9a-431a-b6b7-f8431cf2d6e5. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-ef53a54f-1c9a-431a-b6b7-f8431cf2d6e5.json.