---
title: "Smart Ticketing System for the Mersey Ferries"
ocid: "ocds-b5fd17-ef554858-ba28-49e2-8d85-b1f8557b114d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-ef554858-ba28-49e2-8d85-b1f8557b114d"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-ef554858-ba28-49e2-8d85-b1f8557b114d.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-ef554858-ba28-49e2-8d85-b1f8557b114d.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "MERSEYTRAVEL"
published: "2023-02-24"
---

# Smart Ticketing System for the Mersey Ferries

Buyer: MERSEYTRAVEL  
Current stage: Award  
OCID: ocds-b5fd17-ef554858-ba28-49e2-8d85-b1f8557b114d

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## Summary

The Merseytravel and Liverpool City Region Combined Authority are seeking a provider for a Smart Ticketing System for the Mersey Ferries. The contract is worth £490,000 GBP and has been awarded to Palisis AG. The procurement process began on 20th September 2022 with an active status and an award date of 24th January 2023. The contract period will start on 1st March 2023 and end on 28th February 2026, with the potential for extensions up to 84 months. The procurement method used was an open procedure, suitable for SMEs, focused on services related to office and computing machinery, IT consulting, software development, and Internet services. The location of the procurement is in England.

This tender for the Smart Ticketing System presents an opportunity for businesses offering software solutions, IT consulting, and Internet services to compete and secure a long-term contract with Merseytravel and the Liverpool City Region Combined Authority. Small and medium-sized enterprises (SMEs) are particularly well-suited to participate in this procurement process. Businesses interested in providing central back office EPOS systems, online booking platforms, self-service kiosks, and sales management solutions should consider engaging in this tender to expand their market presence and contribute to the regional transportation sector's modernization.

## Notice

Merseytravel and the Liverpool City Region Combined Authority (LCRCA) are looking to procure a Tickets, Online and Point of Sale Solution for the Mersey Ferries. We are looking to appoint a provider for 3 years with the option to extend on a 24-month rolling basis thereafter up to a maximum of a further 4 years. The new booking platform is at the heart of the requirement. It requires a central back office EPOS system which will manage all aspects of the product sales in real time, delivered simultaneously through multiple sales channels including online via a). the Mersey Ferries website; b). through the systems POS at Sales Desks such as at Ferry Terminals; c). through LCRCA call centres and office locations; d). through Self Service Kiosks at core locations; e). through OTA's and Channel Managers; and f). via local Partner sales portals. Additional information: The tender documents are available on The Chest (www.the-chest.org.uk) under reference DN620706. The tender process will take place online via the same portal. We are looking to appoint a provider for 3 years (36 months) with the option to extend on a 24-month rolling basis thereafter up to a maximum of a further 4 years. The maximum duration of the contract including extensions would be 84 months.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/6442483e-274a-4fa2-beb3-e39143866e9a |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 24 Feb 2023 |
| Submission deadline | 20 Oct 2022 |
| Future notice date | Not specified |
| Award date | 24 Jan 2023 |
| Contract period | 1 Mar 2023 - 28 Feb 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £490,000 |
| Lots value | Not specified |
| Awards value | £573,620 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | MERSEYTRAVEL |
| Locality | LIVERPOOL |
| Post town | Liverpool |
| Postcode | L3 1BP |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD72 Liverpool |
| Local authority | Liverpool |
| Electoral ward | Waterfront South |
| Westminster constituency | Liverpool Riverside |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PALISIS |

## CPV Codes

### Divisions

- 30 - Office and computing machinery, equipment and supplies except furniture and software packages
- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 30000000 - Office and computing machinery, equipment and supplies except furniture and software packages
- 48000000 - Software package and information systems
- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 24 Feb 2023 at 13:57 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/6442483e-274a-4fa2-beb3-e39143866e9a
- 20 Sep 2022 at 19:33 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/913ff9c6-b20a-421e-93f7-1ea57dc69625

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/6442483e-274a-4fa2-beb3-e39143866e9a
  24th February 2023 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/913ff9c6-b20a-421e-93f7-1ea57dc69625
  20th September 2022 - Opportunity notice on Contracts Finder

## Notice URLs

- http://www.liverpoolcityregion-ca.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-ef554858-ba28-49e2-8d85-b1f8557b114d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-ef554858-ba28-49e2-8d85-b1f8557b114d.json.