---
title: "CO - ICT Support Desk services contract"
ocid: "ocds-b5fd17-ef72c94e-ec4c-418f-bca1-ccae2128a584"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-ef72c94e-ec4c-418f-bca1-ccae2128a584"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-ef72c94e-ec4c-418f-bca1-ccae2128a584.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-ef72c94e-ec4c-418f-bca1-ccae2128a584.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CROWN COMMERCIAL SERVICE"
published: "2018-08-21"
---

# CO - ICT Support Desk services contract

Buyer: CROWN COMMERCIAL SERVICE  
Current stage: Award  
OCID: ocds-b5fd17-ef72c94e-ec4c-418f-bca1-ccae2128a584

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-ef72c94e-ec4c-418f-bca1-ccae2128a584)  
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## Summary

The Cabinet Office has awarded a contract for ICT Support Desk services, primarily aimed at providing high-level user support and system maintenance. This contract, valued at £287,110, is part of a call-off from the CCS G-Cloud 9 framework and falls under the IT services sector (CPV code 72000000). The contract is currently active, having commenced on 1st April 2018 and set to conclude on 31st March 2020. Key procurement activities included a selective procurement method, with the tender process completing on 22nd December 2017.

This awarded tender presents significant opportunities for Small and Medium Enterprises (SMEs) specialising in IT services, particularly those that offer consulting, software development, and support solutions. Businesses focusing on providing cloud-based service support and technical assistance would be well-positioned to compete for similar future tenders, especially given the ongoing need for efficient user support within government operations.

## Notice

This contract has already been awarded and is published for transparency purposes. The Cabinet Office supports the Prime Minister and ensures the effective running of government. It is also the corporate headquarters for government, in partnership with HM Treasury, and takes the lead in certain critical policy areas. The 'Help Desk Service' provides high level user support, system maintenance and fault and analytical reporting functionality for the Cabinet Office Cloud based RD product.The contract is a call-off from the CCS G-Cloud 9 framework ref RM1557ix.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/88b92027-9c60-4ea6-9a22-add0f9895d7b |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 Aug 2018 |
| Submission deadline | 22 Dec 2017 |
| Future notice date | Not specified |
| Award date | 28 Dec 2017 |
| Contract period | 31 Mar 2018 - 31 Mar 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £287,110 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CROWN COMMERCIAL SERVICE |
| Locality | LIVERPOOL |
| Post town | Liverpool |
| Postcode | L3 9PP |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD72 Liverpool |
| Local authority | Liverpool |
| Electoral ward | City Centre North |
| Westminster constituency | Liverpool Riverside |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | RESILIENCE PLANNING SOLUTIONS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 21 Aug 2018 at 16:56 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/88b92027-9c60-4ea6-9a22-add0f9895d7b

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/88b92027-9c60-4ea6-9a22-add0f9895d7b
  21st August 2018 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/757a1355-a262-4a47-9bbb-fc01b981aeb3
  00224337; G Cloud 9 Call Off Contract RPS - CF v1.0

## Notice URLs

- https://www.gov.uk/government/organisations/crown-commercial-service

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-ef72c94e-ec4c-418f-bca1-ccae2128a584. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-ef72c94e-ec4c-418f-bca1-ccae2128a584.json.