---
title: "Mosaic Customer Segmentation and Engagement Services"
ocid: "ocds-b5fd17-ef7857d7-7fde-46a2-b129-94cd44105e4a"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-ef7857d7-7fde-46a2-b129-94cd44105e4a"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-ef7857d7-7fde-46a2-b129-94cd44105e4a.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-ef7857d7-7fde-46a2-b129-94cd44105e4a.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "STOCKTON-ON-TEES BOROUGH COUNCIL"
published: "2019-10-16"
---

# Mosaic Customer Segmentation and Engagement Services

Buyer: STOCKTON-ON-TEES BOROUGH COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-ef7857d7-7fde-46a2-b129-94cd44105e4a

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## Summary

The procurement process for the "Mosaic Customer Segmentation and Engagement Services" contract was conducted by Stockton-on-Tees Borough Council, focusing on the software and information systems industry, specifically under the CPV classification of 48000000. The procurement method used was selective, and the contract was awarded following a call-off from a framework agreement. The tender period concluded on 5th August 2019, with the contract commencing on 9th September 2019 and running until 8th September 2021. The total contract value was £19,175, with the service to be delivered in the North East region of England.

This contract presents opportunities for businesses specialising in software services and information systems, particularly those experienced in public sector engagements. While the awarded supplier was Experian CIS Limited, other companies with capabilities in customer segmentation and engagement solutions could benefit from similar future tenders. Businesses that are agile in adapting their offerings to meet the specific needs of local councils will find themselves well-positioned to compete effectively in this domain.

## Notice

This contract is to provide Stockton on Tees Borough Council with a valid license for Mosaic for Public Sector.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/744823d5-0b8b-4b07-b2b5-bade70ef7b2d |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 16 Oct 2019 |
| Submission deadline | 5 Aug 2019 |
| Future notice date | Not specified |
| Award date | 1 Sep 2019 |
| Contract period | 8 Sep 2019 - 8 Sep 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £19,175 |
| Lots value | Not specified |
| Awards value | £19,175 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | STOCKTON-ON-TEES BOROUGH COUNCIL |
| Locality | STOCKTON-ON-TEES |
| Post town | Cleveland |
| Postcode | TS19 1SF |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC3 Tees Valley |
| ITL 3 | TLC31 Hartlepool and Stockton-on-Tees |
| Local authority | Stockton-on-Tees |
| Electoral ward | Stockton Town Centre |
| Westminster constituency | Stockton North |
| Delivery location | TLC North East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | EXPERIAN CIS |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 16 Oct 2019 at 09:35 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/744823d5-0b8b-4b07-b2b5-bade70ef7b2d

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/744823d5-0b8b-4b07-b2b5-bade70ef7b2d
  16th October 2019 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-ef7857d7-7fde-46a2-b129-94cd44105e4a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-ef7857d7-7fde-46a2-b129-94cd44105e4a.json.