---
title: "DVSA Contact Centre Additional Capacity - Call Surges 2023"
ocid: "ocds-b5fd17-ef7caaaa-c0e9-426d-b78d-f15054ef343a"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-ef7caaaa-c0e9-426d-b78d-f15054ef343a"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-ef7caaaa-c0e9-426d-b78d-f15054ef343a.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-ef7caaaa-c0e9-426d-b78d-f15054ef343a.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DVSA - DRIVER AND VEHICLE STANDARDS AGENCY"
published: "2023-08-15"
---

# DVSA Contact Centre Additional Capacity - Call Surges 2023

Buyer: DVSA - DRIVER AND VEHICLE STANDARDS AGENCY  
Current stage: Award  
OCID: ocds-b5fd17-ef7caaaa-c0e9-426d-b78d-f15054ef343a

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## Summary

The DVSA - Driver and Vehicle Standards Agency has awarded a contract for 'DVSA Contact Centre Additional Capacity - Call Surges 2023' to Foundever GB Ltd. The procurement involved a selective approach through a call-off from a framework agreement. The contract value is £3,417,608 GBP, with a contract period starting on July 17, 2023, and ending on July 16, 2026.

This procurement opportunity focuses on services related to call centre operations aiming to handle unforeseen call volumes effectively. Businesses with experience in call centre management and scalability solutions would be well-suited to compete. The contract offers a substantial revenue opportunity and the chance to showcase expertise in meeting fluctuating demand requirements efficiently.

## Notice

Covid-19 caused large, unforeseen call volumes which have been very difficult to handle with existing resources. DVSA therefore requires the ability to scale up its call handling capacity, at short notice, enabling it to manage any future demand spikes.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/1cb666d6-68f5-477f-bb91-0152165479b9 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 15 Aug 2023 |
| Submission deadline | 17 Apr 2023 |
| Future notice date | Not specified |
| Award date | 16 Jul 2023 |
| Contract period | 16 Jul 2023 - 16 Jul 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £3,417,608 |
| Lots value | Not specified |
| Awards value | £3,417,608 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DVSA - DRIVER AND VEHICLE STANDARDS AGENCY |
| Locality | BRISTOL |
| Post town | Bristol |
| Postcode | BS5 0DA |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK5 West of England |
| ITL 3 | TLK51 Bristol, City of |
| Local authority | Bristol, City of |
| Electoral ward | Lawrence Hill |
| Westminster constituency | Bristol East |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FOUNDEVER GB |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 15 Aug 2023 at 14:57 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/1cb666d6-68f5-477f-bb91-0152165479b9

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/1cb666d6-68f5-477f-bb91-0152165479b9
  15th August 2023 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/fd3bb9cc-d9f5-4c56-ac62-b54768802ed0
  n/a

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-ef7caaaa-c0e9-426d-b78d-f15054ef343a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-ef7caaaa-c0e9-426d-b78d-f15054ef343a.json.