---
title: "PS/23/79 - Provision of Support and Maintenance for the UX Lab"
ocid: "ocds-b5fd17-ef8b7d2d-b84f-406b-89b3-ae5f5cc4aaf2"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-ef8b7d2d-b84f-406b-89b3-ae5f5cc4aaf2"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-ef8b7d2d-b84f-406b-89b3-ae5f5cc4aaf2.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-ef8b7d2d-b84f-406b-89b3-ae5f5cc4aaf2.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DVLA - DRIVER & VEHICLE LICENSING AGENCY"
published: "2023-07-12"
---

# PS/23/79 - Provision of Support and Maintenance for the UX Lab

Buyer: DVLA - DRIVER & VEHICLE LICENSING AGENCY  
Current stage: Award  
OCID: ocds-b5fd17-ef8b7d2d-b84f-406b-89b3-ae5f5cc4aaf2

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-ef8b7d2d-b84f-406b-89b3-ae5f5cc4aaf2)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-ef8b7d2d-b84f-406b-89b3-ae5f5cc4aaf2.json)

## Summary

The DVLA - Driver & Vehicle Licensing Agency has awarded a contract for the provision of support and maintenance for the UX Lab in Swansea, Wales. The tender had a value of £41,715 and was awarded to Boxxe Ltd under a selective procurement method with a call-off from a framework agreement. The contract period is from 12th July 2023 to 11th July 2025.

This opportunity for business growth in the office-support services industry presents a chance for companies with expertise in supporting and maintaining UX Lab equipment to compete. Organizations providing state-of-the-art customer insight functions would be well-suited to take advantage of this tender. With a contract period spanning over two years, successful completion can establish long-term relationships with the DVLA.

## Notice

Support and maintenance of the UX Lab equipment and supporting/controlling software is required to ensure that the UX Lab is able to continue to offer a state-of-the-art customer insight function for the DVLA. Also require PAT testing of equipment twice a year.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/52b591df-1e31-4c12-8597-bb44135dc961 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 12 Jul 2023 |
| Submission deadline | 9 Jun 2023 |
| Future notice date | Not specified |
| Award date | 21 Jun 2023 |
| Contract period | 11 Jul 2023 - 11 Jul 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £41,715 |
| Lots value | Not specified |
| Awards value | £27,810 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DVLA - DRIVER & VEHICLE LICENSING AGENCY |
| Locality | SWANSEA |
| Post town | Swansea |
| Postcode | SA6 7JL |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL4 Mid and South West Wales |
| ITL 3 | TLL43 Swansea |
| Local authority | Swansea |
| Electoral ward | Mynydd-bach |
| Westminster constituency | Swansea West |
| Delivery location | TLL Wales |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BOXXE |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79500000 - Office-support services

## Release History

- 12 Jul 2023 at 08:45 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/52b591df-1e31-4c12-8597-bb44135dc961

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/52b591df-1e31-4c12-8597-bb44135dc961
  12th July 2023 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/3b6ce064-f68a-4db5-a3a6-098df457d03b
  n/a

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-ef8b7d2d-b84f-406b-89b3-ae5f5cc4aaf2. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-ef8b7d2d-b84f-406b-89b3-ae5f5cc4aaf2.json.