---
title: "South Staffordshire Council - Contact Centre"
ocid: "ocds-b5fd17-ef8c15b8-5cea-4937-8f67-9f9e0ebc4cb3"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-ef8c15b8-5cea-4937-8f67-9f9e0ebc4cb3"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-ef8c15b8-5cea-4937-8f67-9f9e0ebc4cb3.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-ef8c15b8-5cea-4937-8f67-9f9e0ebc4cb3.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "STAFFORDSHIRE COUNTY COUNCIL"
published: "2020-08-07"
---

# South Staffordshire Council - Contact Centre

Buyer: STAFFORDSHIRE COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-ef8c15b8-5cea-4937-8f67-9f9e0ebc4cb3

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-ef8c15b8-5cea-4937-8f67-9f9e0ebc4cb3)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-ef8c15b8-5cea-4937-8f67-9f9e0ebc4cb3.json)

## Summary

The South Staffordshire District Council has completed the procurement process for a replacement Contact Centre telephony platform under the title "South Staffordshire Council - Contact Centre". This contract, valued at £140,000, falls under the industry category of telephone-answering services (CPV code: 79510000) and was managed by Staffordshire County Council. The contract period commenced on 28th July 2020 and will conclude on 28th July 2022. The procurement was conducted through a selective tender method, and the final deadline for submissions was 10th February 2020.

This tender presents an opportunity for companies specialising in telephony services, particularly those that can provide innovative solutions in customer contact management. Small and medium-sized enterprises (SMEs) will find themselves well-positioned to compete due to their agility and tailored service offerings. Additionally, businesses that can leverage the Crown Commercial Services G-Cloud framework may find advantages in participating in future tenders along similar lines. With a total procurement value of £140,000, this contract can significantly contribute to the growth of providers capable of delivering high-quality telephony solutions.

## Notice

South Staffordshire District Council (SSDC) will be procuring a replacement Contact Centre telephony platform using Crown Commercial Services G-Cloud framework. The call-off process will be managed on behalf of South Staffordshire Council by the Commercial Team at Staffordshire County Council, who provide procurement support to SSDC.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/4415a8a9-1706-4dad-aa54-479777df6137 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 7 Aug 2020 |
| Submission deadline | 10 Feb 2020 |
| Future notice date | Not specified |
| Award date | 27 Jul 2020 |
| Contract period | 27 Jul 2020 - 28 Jul 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £140,000 |
| Lots value | Not specified |
| Awards value | £140,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | STAFFORDSHIRE COUNTY COUNCIL |
| Locality | STAFFORD |
| Post town | Stoke-on-Trent |
| Postcode | ST16 2DH |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG2 Shropshire and Staffordshire |
| ITL 3 | TLG24 Staffordshire CC |
| Local authority | Stafford |
| Electoral ward | Forebridge |
| Westminster constituency | Stafford |
| Delivery location | TLG West Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | GAMMA TELECOM |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79510000 - Telephone-answering services

## Release History

- 7 Aug 2020 at 08:28 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/4415a8a9-1706-4dad-aa54-479777df6137

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/4415a8a9-1706-4dad-aa54-479777df6137
  7th August 2020 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-ef8c15b8-5cea-4937-8f67-9f9e0ebc4cb3. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-ef8c15b8-5cea-4937-8f67-9f9e0ebc4cb3.json.