--- title: "National Helpline for NHS and Social Care staff" ocid: "ocds-b5fd17-ef967305-cd20-492c-b40c-cbc2f60214cb" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-ef967305-cd20-492c-b40c-cbc2f60214cb" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-ef967305-cd20-492c-b40c-cbc2f60214cb.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-ef967305-cd20-492c-b40c-cbc2f60214cb.json" source: "Contracts Finder" current_stage: "Planning" buyer: "NHS ENGLAND" published: "2021-12-10" --- # National Helpline for NHS and Social Care staff Buyer: NHS ENGLAND Current stage: Planning OCID: ocds-b5fd17-ef967305-cd20-492c-b40c-cbc2f60214cb [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-ef967305-cd20-492c-b40c-cbc2f60214cb) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-ef967305-cd20-492c-b40c-cbc2f60214cb.json) ## Summary NHS England is currently in the planning stage of a public procurement process for the 'National Helpline for NHS staff', aimed at providing emotional support to healthcare workers during the ongoing COVID-19 pandemic. The tender is classified under health services and encompasses various counselling and guidance services. The total contract value is estimated to be up to £1,800,000 over a potential three-year period, with a minimum value of £600,000 for the first year. Interested suppliers are invited to express their interest by the deadline of 5pm on 16th December 2021. The service will operate nationwide from Leeds, England, and is intended to run daily from 7:00 am to 11:00 pm. This procurement presents significant opportunities for businesses specialising in mental health services, crisis support, and counselling. Companies experienced in delivering psychological support, particularly those focusing on healthcare and emergency services, would be well-suited to compete for this contract. The tender's open procurement method encourages small and medium enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) to participate, fostering a diverse pool of suppliers to support NHS staff effectively. ## Notice The COVID-19 pandemic has highlighted the need of establishing a suitable health and wellbeing offer for all our staff. As a result, we have operated a national staff support helpline since April 2020, to support our NHS and Social Care staff who are under enormous pressure every day. The NHS and Social Care staff helpline was also a key recommendation of the NHS Staff and Learners' Mental Wellbeing Commission report in 2019: 'A national NHS and Social Care helpline service should be developed with the aim of providing a complete emotional support service to NHS and Social Care staff and those learning in the NHS'. Common themes that have emerged on the helpline in the past 18 months, that we want to continue supporting our staff with include - * Concerns about the workplace or study * Mental health issues / concerns * COVID-19 concerns * Family issues * Isolation/loneliness * Physical health/illness * Relationship problems The helpline is also identifying to a lesser extent, concerns relating to: * Bereavement * Violence/abuse * Finance/unemployment * Drug and/or alcohol misuse * Bereaved by suicide The requirement is for a staff support helpline, to continue to provide a psychological support offer for all NHS and Social Care staff. This will aim to be a service provided for all staff during the ongoing COVID-19 pandemic, and beyond. The service is provided for all health and care workers across the country. Currently the helpline has experienced over 14,000 contacts directly. The support line will offer NHS and Social Care staff the opportunity to converse with trained crisis support workers, and if required, qualified clinical support where needed. The requirement will be to run a 7-day service, that can operate nationally, and is able to cater to all groups and demographics. The service will need to operate at the least, between 7:00am-11:00pm daily. Pre-market Engagement NHS England & Improvement are currently undertaking an options appraisal and as part of this have issued a Notice to the market to gauge supplier interest and capability in relation to continuing the delivery of this service. NHS England & Improvement are aiming to enter into a 12-month contract with an approximate Year One value (12 months) of PS600,000 exclusive of applicable VAT. Dependent on budget and performance the contract may be extended for a further 2 years. Supplier Expressions of Interest Interested suppliers should read the details attached to the notice which specify further details about the requirement, how to register an interest in the possible procurement and the submission requirements for registering an interest. The deadline for submitting Expressions of Interest is 5pm on 16th December 2021 ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/0e63c910-ec30-4dcb-b9e6-021b00f7dce8 | | Notice type | Planned Procurement Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (above threshold) | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 10 Dec 2021 | | Submission deadline | Not specified | | Future notice date | 7 Feb 2022 | | Award date | Not specified | | Contract period | 1 May 2022 - 1 May 2023 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £1,800,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planned | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | NHS ENGLAND | | Locality | LEEDS | | Post town | Leeds | | Postcode | LS2 7UE | | Country | England | | ITL 1 | TLE Yorkshire and The Humber | | ITL 2 | TLE4 West Yorkshire | | ITL 3 | TLE42 Leeds | | Local authority | Leeds | | Electoral ward | Little London & Woodhouse | | Westminster constituency | Leeds Central and Headingley | | Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) | ## CPV Codes ### Divisions - 85 - Health and social work services ### Codes - 85100000 - Health services - 85312300 - Guidance and counselling services - 85312320 - Counselling services ## Release History - 10 Dec 2021 at 13:39 - Planning - Planned Procurement Notice - https://www.contractsfinder.service.gov.uk/Notice/0e63c910-ec30-4dcb-b9e6-021b00f7dce8 - 9 Dec 2021 at 14:16 - Planning - Planned Procurement Notice - https://www.contractsfinder.service.gov.uk/Notice/36ed9fa1-c957-4062-9bc6-643e28e1bbfb - 9 Dec 2021 at 13:28 - Planning - Planned Procurement Notice - https://www.contractsfinder.service.gov.uk/Notice/bad23a08-aaf3-445d-8a1e-1664ad829130 - 9 Dec 2021 at 13:26 - Planning - Planned Procurement Notice - https://www.contractsfinder.service.gov.uk/Notice/4f5d2c32-9886-4dfb-a5fa-3d472d778249 - 9 Dec 2021 at 12:59 - Planning - Planned Procurement Notice - https://www.contractsfinder.service.gov.uk/Notice/2c0b0af3-bbc4-4eed-8186-0ac3ecf5d63b ## Documents - https://www.contractsfinder.service.gov.uk/Notice/0e63c910-ec30-4dcb-b9e6-021b00f7dce8 10th December 2021 - Future opportunity notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/36ed9fa1-c957-4062-9bc6-643e28e1bbfb 9th December 2021 - Future opportunity notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/bad23a08-aaf3-445d-8a1e-1664ad829130 9th December 2021 - Future opportunity notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/4f5d2c32-9886-4dfb-a5fa-3d472d778249 9th December 2021 - Future opportunity notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/2c0b0af3-bbc4-4eed-8186-0ac3ecf5d63b 9th December 2021 - Future opportunity notice on Contracts Finder - https://atamis-1928.cloudforce.com/sfc/p/0O000000rwim/a/8d000000H2Kf/L9nA3nVWMSYHTmCNMD7S.ylrE92QhaAYTF4Juoe6.OA Market Engagement - HWB National Helpline support offer 7.12 - https://atamis-1928.cloudforce.com/sfc/p/0O000000rwim/a/8d000000H2Zk/iO_vhj4QBRzx0t63QhCfQBBQ9s2qOeP84ArHBO17eKg Market Engagement - HWB National Helpline support offer v2 ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-ef967305-cd20-492c-b40c-cbc2f60214cb. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-ef967305-cd20-492c-b40c-cbc2f60214cb.json.