---
title: "Delivery of the European Consumer Centre Services (ECCS)"
ocid: "ocds-b5fd17-efd8114d-b66a-41f8-aa1d-da1bec91bd4c"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-efd8114d-b66a-41f8-aa1d-da1bec91bd4c"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-efd8114d-b66a-41f8-aa1d-da1bec91bd4c.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-efd8114d-b66a-41f8-aa1d-da1bec91bd4c.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "BUSINESS ENERGY AND INDUSTRIAL STRATEGY"
published: "2019-07-31"
---

# Delivery of the European Consumer Centre Services (ECCS)

Buyer: BUSINESS ENERGY AND INDUSTRIAL STRATEGY  
Current stage: Award  
OCID: ocds-b5fd17-efd8114d-b66a-41f8-aa1d-da1bec91bd4c

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## Summary

The Business Energy and Industrial Strategy (BEIS) has awarded a contract titled "Delivery of the European Consumer Centre Services (ECCS)" to the Chartered Trading Standards Institute (CTSI). This contract, valued at £148,360.50, is classified under general public services and is a continuation of services from July 1, 2019, to December 31, 2020. It was awarded following a direct procurement method via a single tender action due to specific conditions outlined in the UK Public Contract Regulations. The tender process concluded on May 17, 2019, prior to the contract award on May 20, 2019, and is aimed at improving consumer advice services across the UK and Europe.

This tender presents a significant opportunity for businesses involved in consumer services, particularly those with expertise in providing cross-border consumer advice. Companies with a strong background in consumer rights legislation and multilingual support would be well-suited to engage with BEIS for future contracts. The continuation of these services by CTSI indicates a reliable partnership, meaning that businesses aiming to enhance or complement existing consumer service delivery in the UK and European markets may find advantageous prospects for collaboration or competition.

## Notice

BEIS has awarded a contract to Chartered Trading Standards Institute to continue delivery of the ECCS from July 2019 to December 2020. The ECCS runs a website and phone helpline providing information and advice to UK consumers looking to access a service or services from a trader based in another Member State. Consumer advisors, with wide knowledge of consumer rights legislation, provide advice and information to consumers on cross-border issues, by phone and email. It is provided in accordance with the Services Directive 2006/123/EC. The contract covers the cost of running the service only. The ECCS provides: general information on the requirements applicable in other Member States in relation to accessing or exercising service activities, in particular those relating to consumer protection; general information on the means of redress available in the event of a dispute between service provider and recipient; and contact details of organisations from which assistance can be sought. Additional information: The appointment is made under Regulation 32 (2) (b) (ii) and (iii) of the UK's Public Contract Regulations 2015. The ECCS is currently delivered by CTSI. CTSI has the necessary personnel, equipment and experience already in place. The same team also currently deliver the European Consumer Centre, a larger consumer advice service. It is impractical to deliver the ODR contact point in isolation from the ECC and is also reliant on the skills held by CTSI personnel. Given the short contract period; strong interdependency with the European Consumer Centre; the low value of the contract; the low number of people needed to deliver the service; and the advisor training time required, continuation of delivery by the incumbent is the only realistic option for this period.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/e0b24607-1575-4d58-a0e2-5dc62226a193 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Single tender action (below threshold) |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 31 Jul 2019 |
| Submission deadline | 17 May 2019 |
| Future notice date | Not specified |
| Award date | 19 May 2019 |
| Contract period | 30 Jun 2019 - 31 Dec 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £148,360 |
| Lots value | Not specified |
| Awards value | £148,360 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BUSINESS ENERGY AND INDUSTRIAL STRATEGY |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1H 0ET |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CHARTERED TRADING STANDARDS INSTITUTE |

## CPV Codes

### Divisions

- 75 - Administration, defence and social security services

### Codes

- 75110000 - General public services

## Release History

- 31 Jul 2019 at 13:40 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/e0b24607-1575-4d58-a0e2-5dc62226a193

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/e0b24607-1575-4d58-a0e2-5dc62226a193
  31st July 2019 - Awarded contract notice on Contracts Finder

## Provenance

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