---
title: "Managed Support & Development Configuration Services - ServiceNow & TPAM"
ocid: "ocds-b5fd17-f0034aee-0ab9-4806-8b7a-95891e9d32ed"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-f0034aee-0ab9-4806-8b7a-95891e9d32ed"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-f0034aee-0ab9-4806-8b7a-95891e9d32ed.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-f0034aee-0ab9-4806-8b7a-95891e9d32ed.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NATIONAL HIGHWAYS LIMITED"
published: "2026-04-30"
---

# Managed Support & Development Configuration Services - ServiceNow & TPAM

Buyer: NATIONAL HIGHWAYS LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-f0034aee-0ab9-4806-8b7a-95891e9d32ed

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-f0034aee-0ab9-4806-8b7a-95891e9d32ed.json)

## Summary

The procurement process overseen by National Highways Limited involved a call-off from a framework agreement for the provision of Managed Support & Development Configuration Services, specifically targeting the ServiceNow & TPAM platforms. This tender falls under the industry category of configuration management software package and covers various locations, including the British Overseas Territories, Channel Islands, Europe, Isle of Man, Rest of the World, and the United Kingdom. It follows a selective procurement method, with the process advancing to the award stage on 31st March 2026. The contract began on 31st March 2026 and will run until 29th November 2028, with a contract value of £17,950,772.46 GBP. The award was confirmed on 30th April 2026, with UP3 SERVICES LIMITED named as the supplier.

This tender presents substantial opportunities for large-scale businesses capable of delivering managed support, configuration, and development services. Companies specialising in IT Service Management (ITSM) and privileged account management (TPAM), particularly those experienced with ServiceNow platforms, would find this contract highly suitable to leverage their capabilities and grow their footprint across multiple regions. The contract’s significant financial scope offers a robust foundation for business expansion and long-term engagement in public sector IT services.

## Notice

The services being bundled for ITSM and TPAM are: - Managed Support Service (MSS) - Managed Configuration Service (MCS) - Managed Development Services (MDS)

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/671b6327-82da-402c-aa23-9564557c346e |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 30 Apr 2026 |
| Submission deadline | 29 Mar 2026 |
| Future notice date | Not specified |
| Award date | 30 Mar 2026 |
| Contract period | 30 Mar 2026 - 29 Nov 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £17,950,772 |
| Lots value | Not specified |
| Awards value | £17,950,772 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NATIONAL HIGHWAYS LIMITED |
| Locality | BIRMINGHAM |
| Post town | Birmingham |
| Postcode | B4 6WR |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG31 Birmingham |
| Local authority | Birmingham |
| Electoral ward | Ladywood |
| Westminster constituency | Birmingham Ladywood |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | UP3 SERVICES |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48982000 - Configuration management software package

## Release History

- 30 Apr 2026 at 14:41 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/671b6327-82da-402c-aa23-9564557c346e

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/671b6327-82da-402c-aa23-9564557c346e
  30th April 2026 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-f0034aee-0ab9-4806-8b7a-95891e9d32ed. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-f0034aee-0ab9-4806-8b7a-95891e9d32ed.json.