---
title: "Apprenticeships - Customer Service Level 2 - ST0071 & Level 3 ST002"
ocid: "ocds-b5fd17-f0254feb-7e30-4569-be1c-9a2c08138f61"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-f0254feb-7e30-4569-be1c-9a2c08138f61"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-f0254feb-7e30-4569-be1c-9a2c08138f61.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-f0254feb-7e30-4569-be1c-9a2c08138f61.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT FOR WORK AND PENSIONS"
published: "2021-05-20"
---

# Apprenticeships - Customer Service Level 2 - ST0071 & Level 3 ST002

Buyer: DEPARTMENT FOR WORK AND PENSIONS  
Current stage: Award  
OCID: ocds-b5fd17-f0254feb-7e30-4569-be1c-9a2c08138f61

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-f0254feb-7e30-4569-be1c-9a2c08138f61)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-f0254feb-7e30-4569-be1c-9a2c08138f61.json)

## Summary

The public procurement process involves the Department for Work and Pensions seeking a supplier for the provision of Apprenticeships in Customer Service Levels 2 and 3. The tender, completed on 25 March 2021, had a contract value of £2,000,000 and is classified under the Customer Services and Staff Development Services industry categories. The contract period commenced on 1 April 2021 and will conclude on 1 August 2022. The procurement process used was a selective method, specifically a call-off from a dynamic purchasing system, with the buying organisation based in Leeds, England.

This tender presents a significant opportunity for businesses in the education and training sector, particularly those specialising in apprenticeship delivery and customer service training. Companies with experience in staff development services will find this particularly relevant, allowing them to expand their reach and enhance their offerings in alignment with government contracts. Engaging with this opportunity could lead to further growth in providing tailored training solutions to larger organisations within the public sector.

## Notice

Delivery of Apprenticeships - Customer Service Level 2 - ST0071 & Level 3 ST002 to DWP staff.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/e3b6d197-6b54-4e94-86d5-b92099bdecf3 |
| Notice type | Award Notice |
| Procurement type | Dynamic |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a dynamic purchasing system |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 20 May 2021 |
| Submission deadline | 25 Mar 2021 |
| Future notice date | Not specified |
| Award date | 31 Mar 2021 |
| Contract period | 31 Mar 2021 - 1 Aug 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £2,000,000 |
| Lots value | Not specified |
| Awards value | £2,000,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR WORK AND PENSIONS |
| Locality | LEEDS |
| Post town | Leeds |
| Postcode | LS2 7UA |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE42 Leeds |
| Local authority | Leeds |
| Electoral ward | Little London & Woodhouse |
| Westminster constituency | Leeds Central and Headingley |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BABINGTON BUSINESS COLLEGE |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79342300 - Customer services
- 79633000 - Staff development services

## Release History

- 20 May 2021 at 14:27 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/e3b6d197-6b54-4e94-86d5-b92099bdecf3

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/e3b6d197-6b54-4e94-86d5-b92099bdecf3
  20th May 2021 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/f5259b0a-bb35-4feb-b9eb-c0e5c89c3f25
  n/a
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/6f95e0e3-2f3d-4907-b2f5-1ff86b395c77
  n/a

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-f0254feb-7e30-4569-be1c-9a2c08138f61. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-f0254feb-7e30-4569-be1c-9a2c08138f61.json.