---
title: "Complementary communication systems"
ocid: "ocds-b5fd17-f02992cc-1bfb-499e-ac39-b7c7f5f39c2e"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-f02992cc-1bfb-499e-ac39-b7c7f5f39c2e"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-f02992cc-1bfb-499e-ac39-b7c7f5f39c2e.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-f02992cc-1bfb-499e-ac39-b7c7f5f39c2e.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "BOROUGH COUNCIL OF KINGS LYNN AND WEST NORFOLK"
published: "2025-04-02"
---

# Complementary communication systems

Buyer: BOROUGH COUNCIL OF KINGS LYNN AND WEST NORFOLK  
Current stage: Award  
OCID: ocds-b5fd17-f02992cc-1bfb-499e-ac39-b7c7f5f39c2e

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## Summary

The Borough Council of Kings Lynn and West Norfolk has completed the procurement for "Complementary communication systems," which falls under the industry category of communication software packages. This contract, valued at £74,292.5, involves the provision of tools such as 'Soft Phones' and online 'Chat bots'. The procurement process was selective and executed via a call-off from a framework agreement. The contract was awarded on 24th March 2025, and the contract period runs from 1st April 2025 to 31st March 2028. The project will be located in the East of England.

This tender represents a significant opportunity for businesses specialising in communication systems and software development to expand their market reach. SMEs are particularly well-suited for this project, given its scale and potential for long-term partnership with a local authority. Companies that deliver innovative and efficient communication solutions would find this contract beneficial for portfolio growth and establishing a presence in public sector contracts.

## Notice

Complementary communication system such as 'Soft Phones', online 'Chat bots' etc.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/a76dfa57-81ec-437a-8cf7-c7781d194431 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 2 Apr 2025 |
| Submission deadline | 24 Mar 2025 |
| Future notice date | Not specified |
| Award date | 24 Mar 2025 |
| Contract period | 31 Mar 2025 - 31 Mar 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £74,292 |
| Lots value | Not specified |
| Awards value | £74,292 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BOROUGH COUNCIL OF KINGS LYNN AND WEST NORFOLK |
| Locality | KING'S LYNN |
| Post town | Peterborough |
| Postcode | PE30 1EX |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH5 Norfolk |
| ITL 3 | TLH52 North and West Norfolk |
| Local authority | King's Lynn and West Norfolk |
| Electoral ward | St. Margaret's with St. Nicholas |
| Westminster constituency | North West Norfolk |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | 4SIGHT COMMUNICATIONS |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48510000 - Communication software package

## Release History

- 2 Apr 2025 at 08:09 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/a76dfa57-81ec-437a-8cf7-c7781d194431

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/a76dfa57-81ec-437a-8cf7-c7781d194431
  2nd April 2025 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.west-norfolk.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-f02992cc-1bfb-499e-ac39-b7c7f5f39c2e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-f02992cc-1bfb-499e-ac39-b7c7f5f39c2e.json.