---
title: "SC19065 - Mystery Shopping at HWRCs"
ocid: "ocds-b5fd17-f0595f2b-abd2-4491-9f3a-7394bf093a2d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-f0595f2b-abd2-4491-9f3a-7394bf093a2d"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-f0595f2b-abd2-4491-9f3a-7394bf093a2d.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-f0595f2b-abd2-4491-9f3a-7394bf093a2d.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "KENT COUNTY COUNCIL"
published: "2022-03-28"
---

# SC19065 - Mystery Shopping at HWRCs

Buyer: KENT COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-f0595f2b-abd2-4491-9f3a-7394bf093a2d

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-f0595f2b-abd2-4491-9f3a-7394bf093a2d)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-f0595f2b-abd2-4491-9f3a-7394bf093a2d.json)

## Summary

The procurement process involves Kent County Council (KCC) as the buying organisation, seeking to contract for "SC19065 - Mystery Shopping at HWRCs." This initiative falls within the services industry, specifically involving research and consultancy related to community and social services. The project is located in Kent, United Kingdom, and has reached the Award stage as of 28 March 2022. The contract period is set for 36 months, commencing on 2 May 2022 and concluding on 31 March 2026, with a potential 12-month extension. The procurement method employed is open, allowing broad competition, with a total contract value of £160,000.

This tender presents significant opportunities for businesses focused on research and development services, particularly those skilled in consultancy and customer service evaluation within local community services. Small and medium-sized enterprises (SMEs) would be well-suited to participate, given their adaptability and capability to meet the specific requirements of the mystery shopping initiative. This project offers a platform for businesses to demonstrate their expertise in enhancing customer interaction and service delivery at Household Waste Recycling Centres (HWRCs) across Kent.

## Notice

Kent County Council (KCC) has a statutory duty as a Waste Disposal Authority (WDA) for the receipt and onward processing / disposal of Household Waste via its network of Household Waste Recycling Centres (HWRCs) across Kent. KCC therefore requires a contract for Mystery Shopping at Kent's HWRCs for a period of 36 months from 2 May 2022 to 28 February 2025, with the option of an additional 12-month extension if required. To access further information and documentation on the project, as well as submit a response to the opportunity, please visit www.kentbusinessportal.org.uk.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/1eed04c9-5b6c-4704-9c82-a713f934b195 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 28 Mar 2022 |
| Submission deadline | 14 Feb 2022 |
| Future notice date | Not specified |
| Award date | 25 Mar 2022 |
| Contract period | 1 May 2022 - 31 Mar 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £160,000 |
| Lots value | Not specified |
| Awards value | £160,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | KENT COUNTY COUNCIL |
| Locality | MAIDSTONE |
| Post town | Rochester |
| Postcode | ME14 1XQ |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ4 Kent |
| ITL 3 | TLJ45 Mid Kent |
| Local authority | Maidstone |
| Electoral ward | Penenden Heath |
| Westminster constituency | Maidstone and Malling |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | INSIGHT6 KENT |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services
- 98 - Other community, social and personal services

### Codes

- 73000000 - Research and development services and related consultancy services
- 98000000 - Other community, social and personal services

## Release History

- 28 Mar 2022 at 10:34 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/1eed04c9-5b6c-4704-9c82-a713f934b195
- 21 Jan 2022 at 11:46 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/ec7f3fc6-b795-48da-872e-65f95921f50f

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/1eed04c9-5b6c-4704-9c82-a713f934b195
  28th March 2022 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/ec7f3fc6-b795-48da-872e-65f95921f50f
  21st January 2022 - Opportunity notice on Contracts Finder

## Notice URLs

- http://www.kent.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-f0595f2b-abd2-4491-9f3a-7394bf093a2d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-f0595f2b-abd2-4491-9f3a-7394bf093a2d.json.