---
title: "Requirements Gathering (CRM)"
ocid: "ocds-b5fd17-f05acf89-1017-4f59-be5b-e5b2a947e9a1"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-f05acf89-1017-4f59-be5b-e5b2a947e9a1"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-f05acf89-1017-4f59-be5b-e5b2a947e9a1.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-f05acf89-1017-4f59-be5b-e5b2a947e9a1.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "THE GROWTH COMPANY"
published: "2023-03-02"
---

# Requirements Gathering (CRM)

Buyer: THE GROWTH COMPANY  
Current stage: Award  
OCID: ocds-b5fd17-f05acf89-1017-4f59-be5b-e5b2a947e9a1

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## Summary

The Growth Company has awarded a contract for Business analysis consultancy services titled "Requirements Gathering (CRM)". The procurement stage was an open procedure (below threshold). The contract had a value of GBP 50,000 with a minimum value of GBP 35,000. The procurement method was open. The contract period started on November 8, 2022, and ended on March 31, 2023. The location of the contract is in Manchester, North West, United Kingdom. The industry category is services.

This tender for Business analysis consultancy services presents growth opportunities for SMEs and VCSEs. Businesses well-suited to compete are those providing software consultancy services, information technology requirements review services, or business analysis consultancy services. The tender requires mid-level and fine detail requirements gathering, making it suitable for organisations experienced in stakeholder engagement and user story creation. The selected supplier was The4OC Ltd.

## Notice

GC Business Growth Hub objective is to introduce a new CRM product that optimises outcomes for GC Business Growth Hub (data, service delivery, social and economic impact etc.) Robust gathering of requirements from all stakeholders is critical to the success of this project, to ensure that a) we procure the best software solution to meet our needs b) once delivered, colleagues and clients receive a slick and efficient system that allows their needs to be met with minimal effort c) funder requirements are met without unnecessary complexity of process We have chosen to outsource this activity to specialists rather than undertake the activity in-house. There are also several central stakeholders whose requirements need to be considered (marketing, contracts officers, compliance, BI, enquiries teams etc.). In addition, there are a range of different funded programmes whose current additional requirements need to be understood and assessed for whether they are expected to be necessary in the future. The engagement is to gather requirements from all relevant business areas, in 2 stages. 1. Initial mid-level requirements gathering (needed now to support with procurement of the most appropriate software solution; Dynamics is expected to be the preferred option) 2. Further fine detail requirements gathering and written specification (blue print) (needed to support the configuration and set up of the product once procured) Requirements need to be captured in such a way to detail the outcome to be achieved, not the method by which it is to be done. The expectation is not to simply recreate what we have in our existing CRM but to focus on essential end results. Rigor and check and challenge is to be applied to gain certainty that there is a definite need for complex requirements. Where these have been validated, robust rationales are to be documented. The successful supplier will run the relevant workshops with stakeholders to gather and refine requirements into a complete and clear set of user stories that can be used to build (configure) the end product. Product recommendations and configuration activity once procured are out of scope. Stakeholders will have been identified and grouped ready for initial workshops to take place. The following activity is required / expected: 1. Mid -level requirements gathering (expected timeframe: 4 weeks) 2. Fine detail requirements gathering (expected timeframe: 12 weeks)

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/69912cb0-3ae1-4f2e-922d-3bad7afe130c |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (below threshold) |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 2 Mar 2023 |
| Submission deadline | 28 Oct 2022 |
| Future notice date | Not specified |
| Award date | 2 Mar 2023 |
| Contract period | 8 Nov 2022 - 31 Mar 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £50,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE GROWTH COMPANY |
| Locality | MANCHESTER |
| Post town | Manchester |
| Postcode | M1 5JW |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD33 Manchester |
| Local authority | Manchester |
| Electoral ward | Deansgate |
| Westminster constituency | Manchester Central |
| Delivery location | TLD North West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | THE4OC |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72221000 - Business analysis consultancy services
- 72223000 - Information technology requirements review services
- 72266000 - Software consultancy services

## Release History

- 2 Mar 2023 at 11:44 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/69912cb0-3ae1-4f2e-922d-3bad7afe130c

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/69912cb0-3ae1-4f2e-922d-3bad7afe130c
  2nd March 2023 - Awarded contract notice on Contracts Finder
- https://app.panacea-software.com/growth/
  Click above to Apply (link to e-procurement portal)

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-f05acf89-1017-4f59-be5b-e5b2a947e9a1. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-f05acf89-1017-4f59-be5b-e5b2a947e9a1.json.