---
title: "Public enquiries call handling contingency service"
ocid: "ocds-b5fd17-f05fbb33-ca98-47b3-bc5d-2d445e9eee8c"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-f05fbb33-ca98-47b3-bc5d-2d445e9eee8c"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-f05fbb33-ca98-47b3-bc5d-2d445e9eee8c.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-f05fbb33-ca98-47b3-bc5d-2d445e9eee8c.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "OFQUAL"
published: "2023-08-09"
---

# Public enquiries call handling contingency service

Buyer: OFQUAL  
Current stage: Award  
OCID: ocds-b5fd17-f05fbb33-ca98-47b3-bc5d-2d445e9eee8c

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## Summary

The contracting authority, Ofqual, has recently awarded a call-off contract for public enquiries call handling contingency service to Foundever Operating Corporation Limited. The contract falls under the services category of call centre operations and is valued at £33,350. The procurement method used was a selective procedure with a restricted process. The contract period runs from August 1, 2023, to June 30, 2025, based in the West Midlands, United Kingdom.

This tender provides opportunities for small and medium-sized enterprises (SMEs) and voluntary, community and social enterprise (VCSE) organisations to participate. Businesses in the call centre industry, particularly those with experience in handling high call volumes, would be well-suited to compete for this contract. For organisations looking to grow their businesses through public sector contracts, this opportunity offers a chance to provide essential call handling services for the public enquiries of the contracting authority, Ofqual.

## Notice

A call-off contract to assist with public enquiries. during periods of high call volumes

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/784f4e9b-46dd-4d48-ad2f-b789fa9b2dfe |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 9 Aug 2023 |
| Submission deadline | 1 Jan 2023 |
| Future notice date | Not specified |
| Award date | 12 Jul 2023 |
| Contract period | 31 Jul 2023 - 30 Jun 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £33,350 |
| Lots value | Not specified |
| Awards value | £33,350 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | OFQUAL |
| Locality | COVENTRY |
| Post town | Coventry |
| Postcode | CV1 3BH |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG33 Coventry |
| Local authority | Coventry |
| Electoral ward | Sherbourne |
| Westminster constituency | Coventry North West |
| Delivery location | TLG West Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FOUNDEVER OPERATING |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 9 Aug 2023 at 16:45 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/784f4e9b-46dd-4d48-ad2f-b789fa9b2dfe

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/784f4e9b-46dd-4d48-ad2f-b789fa9b2dfe
  9th August 2023 - Awarded contract notice on Contracts Finder
- https://www.mytenders.co.uk/search/show/search_view.aspx?ID=AUG166885
  NOTE: To register your interest in this notice and obtain any additional information please visit the myTenders Web Site at the link provided.

## Notice URLs

- http://ofqual.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-f05fbb33-ca98-47b3-bc5d-2d445e9eee8c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-f05fbb33-ca98-47b3-bc5d-2d445e9eee8c.json.