---
title: "Call Routing for HMCG, ARCC and Corporate Telephony Dialing Platforms (Smartnumbers)"
ocid: "ocds-b5fd17-f083778b-5b7f-4f2b-b09c-381c65487432"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-f083778b-5b7f-4f2b-b09c-381c65487432"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-f083778b-5b7f-4f2b-b09c-381c65487432.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-f083778b-5b7f-4f2b-b09c-381c65487432.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "MCA - MARITIME AND COASTGUARD AGENCY"
published: "2025-04-24"
---

# Call Routing for HMCG, ARCC and Corporate Telephony Dialing Platforms (Smartnumbers)

Buyer: MCA - MARITIME AND COASTGUARD AGENCY  
Current stage: Award  
OCID: ocds-b5fd17-f083778b-5b7f-4f2b-b09c-381c65487432

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-f083778b-5b7f-4f2b-b09c-381c65487432)  
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## Summary

The Maritime and Coastguard Agency (MCA) has completed a procurement process for a managed service of their existing Smartnumbers system, crucial for business continuity. The procurement, conducted under a framework agreement, pertains to IT services covering consulting, software development, and support. The total contract value is £202,716. The contract, directly awarded to British Telecommunications Public Limited Company, will last from 23rd October 2024 to 23rd October 2027. The services will be provided across various locations, including the UK and British Overseas Territories. The award stage of this contract was published on 24th April 2025.

This contract presents opportunities for businesses specialising in managed IT services, particularly those with expertise in telephony infrastructure and support systems. Despite the direct award under a selective procurement method, the nature of such government contracts highlights the value of establishing framework agreements, thereby opening future possibilities for similar contracts. Large-scale businesses with experience in IT service provision to public sector entities are best suited for such opportunities, facilitating business expansion through long-term government contracts.

## Notice

3-year managed service for the installed Smartnumbers system, required for this further period for technical business continuity reasons. Direct award under Network Services 3.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/2518e5d7-6685-4c34-89d3-fdfbb1d98e02 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 24 Apr 2025 |
| Submission deadline | 26 Jun 2024 |
| Future notice date | Not specified |
| Award date | 22 Oct 2024 |
| Contract period | 22 Oct 2024 - 23 Oct 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £202,716 |
| Lots value | Not specified |
| Awards value | £202,716 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | MCA - MARITIME AND COASTGUARD AGENCY |
| Locality | SOUTHAMPTON |
| Post town | Southampton |
| Postcode | SO15 1EG |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ3 Hampshire and Isle of Wight |
| ITL 3 | TLJ32 Southampton |
| Local authority | Southampton |
| Electoral ward | Banister & Polygon |
| Westminster constituency | Southampton Itchen |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BRITISH TELECOMMUNICATIONS PUBLIC |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 24 Apr 2025 at 15:13 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/2518e5d7-6685-4c34-89d3-fdfbb1d98e02

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/2518e5d7-6685-4c34-89d3-fdfbb1d98e02
  24th April 2025 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/9e597ffb-f34f-444d-9bfb-e856948f3407
  n/a

## Notice URLs

- https://www.gov.uk/government/organisations/maritime-and-coastguard-agency

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-f083778b-5b7f-4f2b-b09c-381c65487432. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-f083778b-5b7f-4f2b-b09c-381c65487432.json.