--- title: "9951 - Provision of Customer support officer - security for the Customer centre in City Hall" ocid: "ocds-b5fd17-f08f8ebf-11ab-49e2-8a9e-5c8e4ce21a8c" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-f08f8ebf-11ab-49e2-8a9e-5c8e4ce21a8c" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-f08f8ebf-11ab-49e2-8a9e-5c8e4ce21a8c.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-f08f8ebf-11ab-49e2-8a9e-5c8e4ce21a8c.json" source: "Contracts Finder" current_stage: "Tender" buyer: "NORWICH CITY COUNCIL E-TENDERING" published: "2021-08-16" --- # 9951 - Provision of Customer support officer - security for the Customer centre in City Hall Buyer: NORWICH CITY COUNCIL E-TENDERING Current stage: Tender OCID: ocds-b5fd17-f08f8ebf-11ab-49e2-8a9e-5c8e4ce21a8c [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-f08f8ebf-11ab-49e2-8a9e-5c8e4ce21a8c) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-f08f8ebf-11ab-49e2-8a9e-5c8e4ce21a8c.json) ## Summary The procurement process is being conducted by Norwich City Council, which is seeking proposals for the provision of a Customer Support Officer (CSO) security service for its Customer Centre located at City Hall, Norwich (NR2 1NH). This tender, identified as "9951 - Provision of Customer support officer," is currently in the active stage of procurement. The contract is aimed to last for one year, with an option for extension for up to two additional years. The deadline for submission of tenders is 29 June 2020. The total contract value is estimated at £90,000, with a minimum value of £80,000. The procurement method employed is an open procedure, suitable for small and medium-sized enterprises (SMEs). This tender presents significant opportunities for security service providers, particularly those who specialise in customer service-oriented roles. Businesses that focus on personnel training, security management, and customer engagement would be particularly well-suited to compete for this contract. Additionally, companies that can demonstrate a strong understanding of the public sector and experience in similar environments will have a competitive advantage. Engaging in this procurement process can not only enhance a company's portfolio but also foster long-term relationships with the Norwich City Council. ## Notice Norwich City Council has a customer centre (based at City Hall, Norwich, NR2 1NH) welcoming around 25,000 customers per annum. Customers visit the centre to access a wide variety of services including housing advice, parking, council tax, housing benefits, planning etc. The council has a need to provide a customer support officer - security (CSO) who will be located in the customer centre on a daily basis. Norwich City Council are offering an opportunity for a company to supply a CSO service for a period of one year with an option to extend the contract for an additional two years (on a one year at a time basis). The council requirement is for a regular CSO and a relief CSO to be trained for this role. It has been proven that a regular "face" in the customer centre has a positive impact on the overall ambiance on a day to day basis with both customers and council staff alike. Additional information: Please download tender documents and upload completed tenders using the link: https://in-tendhost.co.uk/norwich/aspx/Home Is a Recurrent Procurement Type? : No ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/29f1b376-4c44-4f6b-af84-3f36c9e79d94 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (below threshold) | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 16 Aug 2021 | | Submission deadline | 29 Jun 2020 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 17 Jul 2020 - 31 Aug 2022 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £90,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | NORWICH CITY COUNCIL E-TENDERING | | Locality | NORWICH | | Post town | Norwich | | Postcode | NR2 1NH | | Country | England | | ITL 1 | TLH East (England) | | ITL 2 | TLH5 Norfolk | | ITL 3 | TLH51 Norwich and East Norfolk | | Local authority | Norwich | | Electoral ward | Mancroft | | Westminster constituency | Norwich South | | Delivery location | Not specified | ## CPV Codes ### Divisions - 75 - Administration, defence and social security services - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 75000000 - Administration, defence and social security services - 75240000 - Public security, law and order services - 75241000 - Public security services - 75300000 - Compulsory social security services - 79700000 - Investigation and security services - 79710000 - Security services ## Release History - 16 Aug 2021 at 10:42 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/29f1b376-4c44-4f6b-af84-3f36c9e79d94 - 8 Jun 2020 at 14:45 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/29f1b376-4c44-4f6b-af84-3f36c9e79d94 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/29f1b376-4c44-4f6b-af84-3f36c9e79d94 16th August 2021 - Opportunity notice on Contracts Finder - https://in-tendhost.co.uk/norwich/aspx/ Additional information on how to apply for this contract ## Notice URLs - http://www.norwich.gov.uk/YourCouncil/Finance/Pages/Procurement.aspx - https://in-tendhost.co.uk/norwich/aspx/Home ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-f08f8ebf-11ab-49e2-8a9e-5c8e4ce21a8c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-f08f8ebf-11ab-49e2-8a9e-5c8e4ce21a8c.json.