---
title: "PROVISION OF MARKET RESEARCH FOR THE PASSPORT CUSTOMER EXPERIENCE"
ocid: "ocds-b5fd17-f0967b4b-b7e5-4062-a246-52ea541f2e9e"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-f0967b4b-b7e5-4062-a246-52ea541f2e9e"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-f0967b4b-b7e5-4062-a246-52ea541f2e9e.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-f0967b4b-b7e5-4062-a246-52ea541f2e9e.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CROWN COMMERCIAL SERVICE"
published: "2017-02-17"
---

# PROVISION OF MARKET RESEARCH FOR THE PASSPORT CUSTOMER EXPERIENCE

Buyer: CROWN COMMERCIAL SERVICE  
Current stage: Award  
OCID: ocds-b5fd17-f0967b4b-b7e5-4062-a246-52ea541f2e9e

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## Summary

The procurement process involves the Crown Commercial Service, tasked with the 'Provision of Market Research for the Passport Customer Experience'. This project falls under the research services category and was located in the United Kingdom. The procurement method employed was a selective restricted procedure, which concluded the tender period on 9th December 2016. The awarded contract, valued at £600,000, commenced on 6th February 2017 and will run until 5th February 2020. The completion status indicates that the tender is fully awarded to ICM Unlimited as of 2nd February 2017.

This tender presents significant opportunities for businesses in the research services sector, particularly those with expertise in customer experience evaluations. Companies specialised in conducting market research and those operating as small to medium enterprises (SMEs) may find this an excellent opportunity to enhance their market presence. As the contract covers a broad geographical area, including the British Overseas Territories and Europe, businesses with the capability to operate across these regions will be well-positioned to compete for similar future tenders.

## Notice

Customer Experience Market Research for HMPO

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/802777ab-e8ed-4641-a4ac-1bd02ab073cc |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 17 Feb 2017 |
| Submission deadline | 9 Dec 2016 |
| Future notice date | Not specified |
| Award date | 2 Feb 2017 |
| Contract period | 6 Feb 2017 - 5 Feb 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £600,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CROWN COMMERCIAL SERVICE |
| Locality | NEWPORT |
| Post town | Newport |
| Postcode | NP10 8QQ |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL5 South East Wales |
| ITL 3 | TLL54 Monmouthshire and Newport |
| Local authority | Newport |
| Electoral ward | Tredegar Park and Marshfield |
| Westminster constituency | Newport West and Islwyn |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ICM |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73110000 - Research services

## Release History

- 17 Feb 2017 at 10:49 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/802777ab-e8ed-4641-a4ac-1bd02ab073cc

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/802777ab-e8ed-4641-a4ac-1bd02ab073cc
  17th February 2017 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/d2196ed1-5898-42ff-bfac-0fc215d6fa82
  Redacted Contract

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-f0967b4b-b7e5-4062-a246-52ea541f2e9e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-f0967b4b-b7e5-4062-a246-52ea541f2e9e.json.