---
title: "GB-London: Support to build a new Customer Experience Platform"
ocid: "ocds-b5fd17-f0a854b0-0185-4805-8970-a95e4077dfcc"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-f0a854b0-0185-4805-8970-a95e4077dfcc"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-f0a854b0-0185-4805-8970-a95e4077dfcc.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-f0a854b0-0185-4805-8970-a95e4077dfcc.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "CATALYST HOUSING LIMITED"
published: "2020-01-16"
---

# GB-London: Support to build a new Customer Experience Platform

Buyer: CATALYST HOUSING LIMITED  
Current stage: Tender  
OCID: ocds-b5fd17-f0a854b0-0185-4805-8970-a95e4077dfcc

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-f0a854b0-0185-4805-8970-a95e4077dfcc)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-f0a854b0-0185-4805-8970-a95e4077dfcc.json)

## Summary

Catalyst Housing Limited is looking to appoint a supplier to develop a new Customer Experience Platform, with a project budget between £100,000 and £500,000. The procurement process is currently in the Tender stage, with applications due by 17 January 2020. This opportunity is classified under the services category, specifically for World Wide Web site design services. The contract start date is set for 28 February 2020, concluding on 1 April 2020, and it will be delivered in London, United Kingdom.

This tender presents a significant opportunity for small and medium enterprises (SMEs) and voluntary and community sector enterprises (VCSEs) that specialise in web design and customer experience solutions. Companies with experience in developing customer-centric platforms or those capable of modernising digital interactions will find this project suitable. Engaging in this procurement process could not only enhance the businesses' portfolios but also establish a long-term partnership with a reputable housing organisation.

## Notice

NOTE: This notice was updated on 16 January 2020 for the following reason: Extension to deadline(Catalyst Housing Limited is seeking to appoint a supplier to build a new Customer Experience Platform, replacing legacy websites.) Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/cf2151d3-db61-41ad-9e15-033964af35b8 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 16 Jan 2020 |
| Submission deadline | 17 Jan 2020 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 28 Feb 2020 - 1 Apr 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £500,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CATALYST HOUSING LIMITED |
| Locality | LONDON |
| Post town | West London |
| Postcode | W5 2AU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI7 Outer London - West and North West |
| ITL 3 | TLI73 Ealing |
| Local authority | Ealing |
| Electoral ward | Ealing Broadway |
| Westminster constituency | Ealing Central and Acton |
| Delivery location | TLI London |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72413000 - World wide web (www) site design services

## Release History

- 16 Jan 2020 at 12:40 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/cf2151d3-db61-41ad-9e15-033964af35b8
- 13 Jan 2020 at 10:20 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/cf2151d3-db61-41ad-9e15-033964af35b8

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/cf2151d3-db61-41ad-9e15-033964af35b8
  16th January 2020 - Opportunity notice on Contracts Finder
- https://www.delta-esourcing.com/tenders/UK-GB-London:-Support-to-build-a-new-Customer-Experience-Platform/DX2K468352
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-f0a854b0-0185-4805-8970-a95e4077dfcc. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-f0a854b0-0185-4805-8970-a95e4077dfcc.json.