--- title: "The Provision of Communication Alerts Reminder Appointment Services" ocid: "ocds-b5fd17-f11f70a7-bcc0-4035-a4eb-8ba02db0e2db" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-f11f70a7-bcc0-4035-a4eb-8ba02db0e2db" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-f11f70a7-bcc0-4035-a4eb-8ba02db0e2db.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-f11f70a7-bcc0-4035-a4eb-8ba02db0e2db.json" source: "Contracts Finder" current_stage: "Planning" buyer: "N H S SHARED BUSINESS SERVICES" published: "2021-03-12" --- # The Provision of Communication Alerts Reminder Appointment Services Buyer: N H S SHARED BUSINESS SERVICES Current stage: Planning OCID: ocds-b5fd17-f11f70a7-bcc0-4035-a4eb-8ba02db0e2db [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-f11f70a7-bcc0-4035-a4eb-8ba02db0e2db) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-f11f70a7-bcc0-4035-a4eb-8ba02db0e2db.json) ## Summary The NHS Shared Business Services is initiating a procurement process for "The Provision of Communication Alerts Reminder Appointment Services" located in Salford, England. This tender falls under the planning stage and is classified under the CPV category for communication equipment, specifically addressing the challenges faced by the NHS related to appointment management and the COVID-19 backlog. A key engagement milestone is set for 2nd April 2021, by which interested parties must complete and return a Pre-Procurement Questionnaire to the specified contact at NHS Shared Business Services. This tender presents significant opportunities for businesses specialising in integrated telecommunications and IT services. Companies with capabilities in digital communication solutions or appointment management systems would be well-positioned to engage in this procurement process. Given the focus on innovation and improved workflow for managing incoming and outgoing communications, small to medium-sized enterprises (SMEs) that can demonstrate creative solutions in document and data management may find this particularly appealing. ## Notice The Procurement of a Framework for Communication, Alerts, Reminder or Appointment Services that will enable Approved Organisations to mitigate the risk and help against the challenge facing the NHS regarding appointment Did Not Attends (DNA) and reducing the COVID19 backlog. It will allow for improvement in the quality of patient communications and clinical data, the efficient handling and processing of that data and improvements in the management and administration of clinical and non-clinical services. This could include the production, review and dispatch of SMS, E-mail and letters or documents to be carried out in a more efficient and productive manner. A key focus for the renewal will be managing outgoing and incoming documents and data in a digital format. Introduce new working practices, technologies, and innovation to improve document and data workflow within the customer organisation. Easily access all information for example, via a single log in or system so that all communications can be collaborated and accessed via a single solution Additional information: Please complete and return the Pre-Procurement Questionnaire that is attached to this PIN Notice directly to Aidan Woodward, aidan.woodward2@nhs.net by 12:00 noon on 2nd April 2021. NHS Shared Business Services reserve the right to withdraw this notice at any time. NHS Shared Business Services is not bound to accept any proposals submitted by Providers and is not liable for any costs incurred as a result of Providers engaging with this process. This Early Market Engagement Exercise does not guarantee that procurement will take place and NHS Shared Business Services reserves the right to defer from any procurement entirely. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/aa5e0122-711e-43b3-b612-3802f9f0ea30 | | Notice type | Market Engagement Notice | | Procurement type | Standard | | Procurement category | Not specified | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 12 Mar 2021 | | Submission deadline | Not specified | | Future notice date | 2 Apr 2021 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planning | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | N H S SHARED BUSINESS SERVICES | | Locality | SALFORD | | Post town | Manchester | | Postcode | M50 2UW | | Country | England | | ITL 1 | TLD North West (England) | | ITL 2 | TLD3 Greater Manchester | | ITL 3 | TLD34 Greater Manchester South West | | Local authority | Salford | | Electoral ward | Quays | | Westminster constituency | Salford | | Delivery location | Not specified | ## CPV Codes ### Divisions - 32 - Radio, television, communication, telecommunication and related equipment - 64 - Postal and telecommunications services - 72 - IT services: consulting, software development, Internet and support ### Codes - 32000000 - Radio, television, communication, telecommunication and related equipment - 64227000 - Integrated telecommunications services - 72000000 - IT services: consulting, software development, Internet and support ## Release History - 12 Mar 2021 at 13:02 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/aa5e0122-711e-43b3-b612-3802f9f0ea30 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/aa5e0122-711e-43b3-b612-3802f9f0ea30 12th March 2021 - Early engagement notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/Attachment/025599bf-92f4-45e8-aaca-d5fe80e7166a Pre-Procurement Questionnaire ## Notice URLs - https://www.sbs.nhs.uk/ ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-f11f70a7-bcc0-4035-a4eb-8ba02db0e2db. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-f11f70a7-bcc0-4035-a4eb-8ba02db0e2db.json.