---
title: "Consular Integrated Case Management"
ocid: "ocds-b5fd17-f13583b7-1200-4b90-aee0-3be05ba9586a"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-f13583b7-1200-4b90-aee0-3be05ba9586a"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-f13583b7-1200-4b90-aee0-3be05ba9586a.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-f13583b7-1200-4b90-aee0-3be05ba9586a.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "FOREIGN COMMONWEALTH AND DEVELOPMENT OFFICE"
published: "2023-10-23"
---

# Consular Integrated Case Management

Buyer: FOREIGN COMMONWEALTH AND DEVELOPMENT OFFICE  
Current stage: Award  
OCID: ocds-b5fd17-f13583b7-1200-4b90-aee0-3be05ba9586a

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## Summary

The Foreign Commonwealth and Development Office (FCDO) awarded a contract to NTT Data UK for the delivery of an Integrated Case Management system, including COTS product configuration and ongoing support. The contract, titled "Consular Integrated Case Management," falls under the IT services category and is located in London, United Kingdom. The procurement method was selective, with a call-off from a framework agreement. The tender period ended on 29th September 2021, and the contract period runs from 28th June 2022 to 27th September 2026.

This contract presents opportunities for businesses in the IT services industry, especially those experienced in consulting, software development, and support. Small and medium-sized enterprises (SMEs) could find this tender particularly suitable. The inclusion of new business needs requiring additional services means that there may be possibilities for sub-contracting or collaborating with the awarded supplier, NTT Data UK, to provide complementary services. Businesses with expertise in interoperability solutions and a track record in managing complex IT projects may be well-suited to compete for potential future variations or extensions of this contract.

## Notice

Call Off Contract awarded under Framework Contract RM3821 Lot 1b: Workflow and Case Management Solutions Additional information: The following variations have been made since award; Nature and extent of the modifications (with indication of possible earlier changes to the contract): Variation 1 - Correction of incorrect contract end date Variation 2 - Add business change capability required for the successful implementation of ICM. Variation 3 - Add further business change capability required for the successful implementation of Orbit, previously known as ICM. Variation 4 - Additional licences required. Variation 5 - Described below. Variation 5 - Need for additional works, services or supplies by the original contractor. (Description of the economic or technical reasons and the inconvenience or duplication of cost preventing a change of contractor): Following a competitive procurement process, FCDO contracted with NTT Data UK for the delivery of an Integrated Case Management system ( including configuration of a COTS product, along with provision of support and maintenance of the system once live). Since contracting with NTT Data, FCDO has identified new business needs requiring additional services which have become necessary and which were unforeseen when the original procurement process was conducted. It is not possible for a supplier other than NTT Data to deliver these additional services for technical reasons as the additional services require knowledge of the system (of which NTT Data have exclusive working knowledge), access to the systems back-end and project specific IPR. Therefore, due to the need for interchangeability and interoperability with existing equipment, services or installations procured under the initial procurement, this work cannot be delivered by any supplier other than NTT Data. In addition, contracting with a new supplier for delivery of these additional services would cause significant inconvenience and substantial duplication of costs for FCDO. Given the interoperability issues identified above (particularly NTT Data's exclusive working knowledge of the system developed to date and the impact of IPR restrictions), the time required to run a competition to establish another appropriate supplier, and then to mobilise and transition the services, would result in substantial and unacceptable delay to the programme of at least 12-18 months, as well as result in significant duplication of costs for FCDO. Updated total contract value including value of each modification Original award total: PS12,653,633.00 excluding VAT Variation 1: PS0.00 excluding VAT Variation 2: PS250,800.00 excluding VAT Variation 3: PS711,429.00 excluding VAT Variation 4: PS202,476.00 excluding VAT Variation 5: PS2,621,920.00 excluding VAT Modified award total: PS16,440,258.00 excluding VAT

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/256444f0-5121-4d9a-bc5e-d8f19b0876cc |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 Oct 2023 |
| Submission deadline | 29 Sep 2021 |
| Future notice date | Not specified |
| Award date | 23 Jun 2022 |
| Contract period | 27 Jun 2022 - 27 Sep 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £12,600,000 |
| Lots value | Not specified |
| Awards value | £12,600,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | FOREIGN COMMONWEALTH AND DEVELOPMENT OFFICE |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1A 2AH |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | NTT DATA |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 23 Oct 2023 at 18:47 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/256444f0-5121-4d9a-bc5e-d8f19b0876cc

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/256444f0-5121-4d9a-bc5e-d8f19b0876cc
  23rd October 2023 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-f13583b7-1200-4b90-aee0-3be05ba9586a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-f13583b7-1200-4b90-aee0-3be05ba9586a.json.