---
title: "24hr Call Handling /Monitoring Service for new and existing Community Telecare Alarm Equipment"
ocid: "ocds-b5fd17-f16329a5-6cc3-45da-a38c-9fef552983fe"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-f16329a5-6cc3-45da-a38c-9fef552983fe"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-f16329a5-6cc3-45da-a38c-9fef552983fe.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-f16329a5-6cc3-45da-a38c-9fef552983fe.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "SHEFFIELD CITY COUNCIL"
published: "2019-03-05"
---

# 24hr Call Handling /Monitoring Service for new and existing Community Telecare Alarm Equipment

Buyer: SHEFFIELD CITY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-f16329a5-6cc3-45da-a38c-9fef552983fe

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## Summary

The Sheffield City Council is launching a procurement process for a 24-hour call handling and monitoring service for new and existing community telecare alarm equipment. The procurement is classified under telecommunications services, with a total value of £520,000. The tender was originally open until 3rd December 2018, with the contract period commencing on 8th July 2019 and concluding on 7th July 2020. This project falls under the open procurement method, inviting a wide range of suppliers to participate from the Yorkshire and the Humber region, England.

This tender presents substantial opportunities for businesses focusing on telecommunication services, particularly those that are small and medium-sized enterprises (SMEs) or voluntary, community and social enterprises (VCSEs). Companies specialised in alarm monitoring, emergency response, and related telecare services would be well-suited to compete for this contract, allowing them to enhance their service offerings and expand their client base through collaboration with local government.

## Notice

24hr Call Handling /Monitoring Service for new and existing Community Telecare Alarm Equipment

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/cdacc786-ecd1-42c9-8b59-333fa148eef9 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 5 Mar 2019 |
| Submission deadline | 3 Dec 2018 |
| Future notice date | Not specified |
| Award date | 5 Mar 2019 |
| Contract period | 7 Jul 2019 - 7 Jul 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £520,000 |
| Lots value | Not specified |
| Awards value | £520,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SHEFFIELD CITY COUNCIL |
| Locality | SHEFFIELD |
| Post town | Sheffield |
| Postcode | S1 4PL |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE3 South Yorkshire |
| ITL 3 | TLE32 Sheffield |
| Local authority | Sheffield |
| Electoral ward | City |
| Westminster constituency | Sheffield Central |
| Delivery location | TLE Yorkshire and The Humber |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | INVICTA TELECARE |

## CPV Codes

### Divisions

- 64 - Postal and telecommunications services

### Codes

- 64200000 - Telecommunications services

## Release History

- 5 Mar 2019 at 15:17 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/cdacc786-ecd1-42c9-8b59-333fa148eef9

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/cdacc786-ecd1-42c9-8b59-333fa148eef9
  5th March 2019 - Awarded contract notice on Contracts Finder

## Notice URLs

- https://www.sheffield.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-f16329a5-6cc3-45da-a38c-9fef552983fe. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-f16329a5-6cc3-45da-a38c-9fef552983fe.json.