--- title: "Systems Partner to Develop a Customer Relationship Management Application" ocid: "ocds-b5fd17-f1681247-43dc-40af-9ae3-5b845ab60707" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-f1681247-43dc-40af-9ae3-5b845ab60707" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-f1681247-43dc-40af-9ae3-5b845ab60707.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-f1681247-43dc-40af-9ae3-5b845ab60707.json" source: "Contracts Finder" current_stage: "Tender" buyer: "EU SUPPLY LIMITED" published: "2023-09-28" --- # Systems Partner to Develop a Customer Relationship Management Application Buyer: EU SUPPLY LIMITED Current stage: Tender OCID: ocds-b5fd17-f1681247-43dc-40af-9ae3-5b845ab60707 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-f1681247-43dc-40af-9ae3-5b845ab60707) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-f1681247-43dc-40af-9ae3-5b845ab60707.json) ## Summary The West Yorkshire Combined Authority has initiated a tender for the procurement of a Systems Partner to Develop a Customer Relationship Management Application. This IT services tender falls under the main procurement category of services and is at the planning stage. The deadline for tender submission is October 26, 2023, with the contract period set to start on December 5, 2023, and end on May 5, 2028. The procurement method is specified as Other - other, and the delivery address is located in Yorkshire and the Humber, United Kingdom. This opportunity can benefit businesses in the IT services sector, particularly those involved in consulting, software development, and Internet support. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprise (VCSE) organisations are suitable for this tender. With a focus on customer relationship management, data integration, and reporting tools, businesses with expertise in these areas would be well-suited to compete for this contract and facilitate the Combined Authority's goals. ## Notice This tender is a republication of 48112 - MCA Digital Customer Relationship Management. The primary objectives of the new system are to: * Record interactions with businesses, individuals and intermediaries across multiple service areas including policy development, market engagement, business and skills support and Mayoral activity. * Integrate with existing Combined Authority Microsoft 365 applications (including Teams, Outlook, and Power BI). * The system should allow us to share information with the other Local Authorities (LA) and partners including coordinated support to businesses and individuals through the sharing of appropriate information. * Use integrations with other internal and external datasets (such as Companies House and FAME) to improve data quality, segmentation and targeting, marketing and customer communications. * Provide sophisticated reporting tools to be able to produce performance monitoring information and extract market intelligence information. * Provide businesses, individuals, and intermediaries with an excellent customer service by allowing them to track engagement and see status updates. * Be able to securely collect, store and report on equality monitoring information. * Provide the Combined Authority with administrative and development control over most functionality, including the development of new programmes and applications processes using agreed standard templates ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/78ba2225-e392-4ca0-bd59-e5ce7a10ee75 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Other - other | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 28 Sep 2023 | | Submission deadline | 26 Oct 2023 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 5 Dec 2023 - 5 May 2028 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | EU SUPPLY LIMITED | | Additional buyers | WEST YORKSHIRE COMBINED AUTHORITY | | Locality | LEEDS | | Post town | Leeds | | Postcode | LS1 2DE | | Country | England | | ITL 1 | TLE Yorkshire and The Humber | | ITL 2 | TLE4 West Yorkshire | | ITL 3 | TLE42 Leeds | | Local authority | Leeds | | Electoral ward | Little London & Woodhouse | | Westminster constituency | Leeds Central and Headingley | | Delivery location | TLE Yorkshire and The Humber | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72000000 - IT services: consulting, software development, Internet and support ## Release History - 28 Sep 2023 at 13:02 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/78ba2225-e392-4ca0-bd59-e5ce7a10ee75 - 25 Sep 2023 at 15:29 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/78ba2225-e392-4ca0-bd59-e5ce7a10ee75 - 21 Sep 2023 at 16:15 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/78ba2225-e392-4ca0-bd59-e5ce7a10ee75 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/78ba2225-e392-4ca0-bd59-e5ce7a10ee75 28th September 2023 - Opportunity notice on Contracts Finder - https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=73178&B=UK Additional data - https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/103257 User / Company ## Notice URLs - https://www.westyorks-ca.gov.uk ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-f1681247-43dc-40af-9ae3-5b845ab60707. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-f1681247-43dc-40af-9ae3-5b845ab60707.json.