---
title: "Customer Engagement Platform 2026"
ocid: "ocds-b5fd17-f16a0e11-e2b2-47f0-a398-823f97a6dc42"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-f16a0e11-e2b2-47f0-a398-823f97a6dc42"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-f16a0e11-e2b2-47f0-a398-823f97a6dc42.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-f16a0e11-e2b2-47f0-a398-823f97a6dc42.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "WIRRAL BOROUGH COUNCIL"
published: "2026-05-14"
---

# Customer Engagement Platform 2026

Buyer: WIRRAL BOROUGH COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-f16a0e11-e2b2-47f0-a398-823f97a6dc42

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-f16a0e11-e2b2-47f0-a398-823f97a6dc42)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-f16a0e11-e2b2-47f0-a398-823f97a6dc42.json)

## Summary

Wirral Borough Council has completed the procurement process for the "Customer Engagement Platform 2026" under the IT services sector, specifically classified under consulting, software development, Internet, and support, with CPV code 72000000. The project is located in England, United Kingdom, and carries an award value of GBP 113,960. The procurement occurred via Crown Commercial Services G Cloud 14, specifically Lot 2, and the contracting process has advanced to the award stage. This contract spans from 22nd April 2026 to 21st April 2027, with the award notice published on 14th May 2026.

This procurement opens opportunities for businesses specialising in IT consulting and software development, particularly those capable of delivering comprehensive customer engagement solutions. Although the awarded supplier is GRANICUS-FIRMSTEP Ltd, SMEs with a strong footing in IT services would find this and similar tenders beneficial for expanding their portfolio and securing governmental contracts. The procurement method, part of a broader G Cloud initiative, may provide consistent public sector engagement opportunities, offering reliable growth prospects for service providers in the technology sector.

## Notice

Customer Engagement Platform 2026 Additional information: award via Crown Commercial Services G Cloud 14 - RM1557.14 - Lot 2

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/6e56a790-dea7-4725-a752-8b00bd68b65f |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 14 May 2026 |
| Submission deadline | 20 Apr 2026 |
| Future notice date | Not specified |
| Award date | 19 Apr 2026 |
| Contract period | 21 Apr 2026 - 21 Apr 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £113,960 |
| Lots value | Not specified |
| Awards value | £113,960 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WIRRAL BOROUGH COUNCIL |
| Locality | BIRKENHEAD |
| Post town | Chester |
| Postcode | CH41 2AB |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD74 Wirral |
| Local authority | Wirral |
| Electoral ward | Birkenhead and Tranmere |
| Westminster constituency | Birkenhead |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | GRANICUS-FIRMSTEP |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 14 May 2026 at 16:10 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/6e56a790-dea7-4725-a752-8b00bd68b65f

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/6e56a790-dea7-4725-a752-8b00bd68b65f
  14th May 2026 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.wirral.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-f16a0e11-e2b2-47f0-a398-823f97a6dc42. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-f16a0e11-e2b2-47f0-a398-823f97a6dc42.json.