--- title: "Critical Care Transfer Co-ordination Service (Call Handling) East Midlands" ocid: "ocds-b5fd17-f16ffd9c-bef8-4d83-99cb-6c10e1edaf59" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-f16ffd9c-bef8-4d83-99cb-6c10e1edaf59" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-f16ffd9c-bef8-4d83-99cb-6c10e1edaf59.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-f16ffd9c-bef8-4d83-99cb-6c10e1edaf59.json" source: "Contracts Finder" current_stage: "Planning" buyer: "NHS ARDEN AND GREATER EAST MIDLANDS COMMISSIONING SUPPORT UNIT" published: "2023-09-25" --- # Critical Care Transfer Co-ordination Service (Call Handling) East Midlands Buyer: NHS ARDEN AND GREATER EAST MIDLANDS COMMISSIONING SUPPORT UNIT Current stage: Planning OCID: ocds-b5fd17-f16ffd9c-bef8-4d83-99cb-6c10e1edaf59 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-f16ffd9c-bef8-4d83-99cb-6c10e1edaf59) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-f16ffd9c-bef8-4d83-99cb-6c10e1edaf59.json) ## Summary The NHS Arden and Greater East Midlands Commissioning Support Unit is planning a Critical Care Transfer Co-ordination Service (Call Handling) procurement process in the East Midlands region. The service aims to facilitate urgent and emergency requests for intra-uterine, neonatal critical care, paediatric critical care, and ECMO. The engagement end date is set for 15th November 2023. This tender presents an opportunity for businesses interested in providing 24/7 critical care transfer coordination services to engage with NHS England Midlands. The service, with an anticipated 5-year contract duration, will require providers to respond to all requests within specified Key Performance Indicators. Businesses suited for this opportunity are those with expertise in administrative healthcare services and a willingness to engage in market engagement activities and questionnaires. ## Notice NHS Arden and Greater East Midlands Commissioning Support Unit (AGCSU), on behalf of NHS England Midlands (referred to as the Commissioner), is undertaking a market engagement exercise to understand the current and future capacity and capability of the providers and potential providers within this specialised area. NHS England Midlands would like to identify providers who are interested in the provision of a 24/7 critical care transfer coordination service (Call Handling) in line with the service specification. The service will receive and coordinate all urgent and emergency requests for advice and/or transfers (via telephone and digital routes) for intra-uterine, neonatal critical care (CenTre), paediatric critical care (CoMET), and Extra Corporeal Membrane Oxygenation (ECMO) for the East Midlands Region. It will manage requests according to agreed protocols and act as a conduit to support the provision of advice, patient referrals and transfers being processed, including the facilitation of cot/bed locating calls where required. The service will be delivered 24 hours a day, 7 days a week, 365 days a year. The service will respond to all requests within the Key Performance Indicators. This notice is to advise prospective providers in the market of the commissioner's intention to commission this service and to provide an opportunity to engage with and participate in a market engagement questionnaire. The outcome of this market engagement will help inform commissioners of the current and future capacity and capability of the market and will be considered with other evidence to inform the commissioning approach. Where it is noted that competition is absent, direct awards may be considered. All providers will be notified of next steps following the conclusion of this market engagement exercise. It is anticipated that the contract duration for this service will be 5 years, including an option to extend for up to an additional 12 months. The questionnaire is available through the Atamis portal: https://health-family.force.com/s/Welcome There will also be an opportunity to attend a market engagement event via Microsoft Teams at 3.30pm - 5pm on Thursday 19th October 2023. If you would like to participate in this event, please email anna.salt@nhs.net by 9am on Thursday 19th October 2023. All slides and questions and responses will be made available to all bidders following the event. The reference is C211721 and the closing date for submission of the completed questionnaire will be: 12pm midday on Wednesday 15th November 2023. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/2fd67738-fd74-4fe2-893a-fe3e13b045f9 | | Notice type | Market Engagement Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 25 Sep 2023 | | Submission deadline | Not specified | | Future notice date | 15 Nov 2023 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planning | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | NHS ARDEN AND GREATER EAST MIDLANDS COMMISSIONING SUPPORT UNIT | | Locality | DERBY | | Post town | Derby | | Postcode | DE1 3QT | | Country | England | | ITL 1 | TLF East Midlands (England) | | ITL 2 | TLF1 Derbyshire and Nottinghamshire | | ITL 3 | TLF11 Derby | | Local authority | Derby | | Electoral ward | Darley | | Westminster constituency | Derby North | | Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) | ## CPV Codes ### Divisions - 75 - Administration, defence and social security services ### Codes - 75122000 - Administrative healthcare services ## Release History - 25 Sep 2023 at 15:22 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/2fd67738-fd74-4fe2-893a-fe3e13b045f9 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/2fd67738-fd74-4fe2-893a-fe3e13b045f9 25th September 2023 - Early engagement notice on Contracts Finder ## Notice URLs - https://health-family.force.com/s/Welcome ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-f16ffd9c-bef8-4d83-99cb-6c10e1edaf59. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-f16ffd9c-bef8-4d83-99cb-6c10e1edaf59.json.