---
title: "End to End Service Management Design"
ocid: "ocds-b5fd17-f17af176-7a73-47b9-955f-3b9259e0a270"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-f17af176-7a73-47b9-955f-3b9259e0a270"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-f17af176-7a73-47b9-955f-3b9259e0a270.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-f17af176-7a73-47b9-955f-3b9259e0a270.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "AMBULANCE RADIO PROGRAMME (ARP)"
published: "2018-08-02"
---

# End to End Service Management Design

Buyer: AMBULANCE RADIO PROGRAMME (ARP)  
Current stage: Award  
OCID: ocds-b5fd17-f17af176-7a73-47b9-955f-3b9259e0a270

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-f17af176-7a73-47b9-955f-3b9259e0a270)  
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## Summary

The Ambulance Radio Programme (ARP) is seeking a service provider for the "End to End Service Management Design" as part of a tender process aimed at transitioning critical communications for ambulance trusts in England. This procurement falls under the category of systems and technical consultancy services with a value of £250,000, and an estimated minimum value of £200,000. The contract is already awarded, with the award published on 2nd August 2018. The contract period commenced on 11th July 2018 and is set to conclude on 10th April 2019. The procurement was conducted using a selective method as a call-off from a framework agreement, with delivery to a location in London.

This tender represents a significant opportunity for businesses specialising in systems consultancy and technical service management, particularly small and medium-sized enterprises (SMEs) that can demonstrate relevant expertise and capacity to deliver on large-scale communications projects. Competitors in the field of integrated communication systems, mobile data solutions, and broadband services specially suited for emergency services would be well-positioned to engage with similar future opportunities as the ambulance sector continues to innovate and improve service delivery.

## Notice

The Ambulance Radio Programme is delivering the replacement of the Airwave mission critical communications service to all ambulance trusts in England. The current phase of work includes the replacement of the Integrated Communication and Control Systems in all English and Welsh Ambulance Trusts, the replacement of in vehicle mobile data terminals with a new national mobilisation application and the provision of mobile broadband to all ambulances in England. A service design needs to be developed and implemented for these services.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/16fe4ff6-2c17-4c36-9d67-c124595d87d5 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 2 Aug 2018 |
| Submission deadline | 1 Jun 2018 |
| Future notice date | Not specified |
| Award date | 3 Jul 2018 |
| Contract period | 10 Jul 2018 - 10 Apr 2019 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £250,000 |
| Lots value | Not specified |
| Awards value | £250,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | AMBULANCE RADIO PROGRAMME (ARP) |
| Locality | LONDON |
| Post town | North West London |
| Postcode | NW1 2PL |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI36 Camden |
| Local authority | Camden |
| Electoral ward | Regent's Park |
| Westminster constituency | Holborn and St Pancras |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | MASON ADVISORY |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72220000 - Systems and technical consultancy services

## Release History

- 2 Aug 2018 at 09:14 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/16fe4ff6-2c17-4c36-9d67-c124595d87d5

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/16fe4ff6-2c17-4c36-9d67-c124595d87d5
  2nd August 2018 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-f17af176-7a73-47b9-955f-3b9259e0a270. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-f17af176-7a73-47b9-955f-3b9259e0a270.json.