---
title: "Customer Services Telephony"
ocid: "ocds-b5fd17-f188b853-cdeb-4034-bf8d-2853fce29df6"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-f188b853-cdeb-4034-bf8d-2853fce29df6"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-f188b853-cdeb-4034-bf8d-2853fce29df6.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-f188b853-cdeb-4034-bf8d-2853fce29df6.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "ASTER GROUP LIMITED"
published: "2024-05-14"
---

# Customer Services Telephony

Buyer: ASTER GROUP LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-f188b853-cdeb-4034-bf8d-2853fce29df6

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-f188b853-cdeb-4034-bf8d-2853fce29df6)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-f188b853-cdeb-4034-bf8d-2853fce29df6.json)

## Summary

The procurement process for the contract titled "Customer Services Telephony" has been completed by ASTER GROUP LIMITED. The contract, valued at £982,447.98 GBP, involves the provision of a cloud-based contact centre solution in the services industry category. The procurement method used was selective, with a call-off from a framework agreement. The tender period ended on December 29, 2023, and the contract period is set from January 1, 2024, to December 31, 2026. The procurement stage for this contract is an award.

This contract awarded to Ciptex Ltd by ASTER GROUP LIMITED offers business growth opportunities for companies in the telecommunications and professional services sector. Enterprises with experience in cloud-based solutions and contact centre services would be well-suited to compete for this opportunity. The contract has a substantial value and a significant contract period, providing a stable revenue stream for the winning supplier over the next few years.

## Notice

Award contract for the provision of a cloud-based contact centre solution and professional services.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/9c6c224a-7883-47c6-ac7e-2fc64f20588d |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 14 May 2024 |
| Submission deadline | 29 Dec 2023 |
| Future notice date | Not specified |
| Award date | 1 Jan 2024 |
| Contract period | 1 Jan 2024 - 31 Dec 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £982,447 |
| Lots value | Not specified |
| Awards value | £982,447 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ASTER GROUP LIMITED |
| Locality | DEVIZES |
| Post town | Swindon |
| Postcode | SN10 2AZ |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK7 Gloucestershire and Wiltshire |
| ITL 3 | TLK72 Wiltshire |
| Local authority | Wiltshire |
| Electoral ward | Urchfont & Bishops Cannings |
| Westminster constituency | Melksham and Devizes |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CIPTEX |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79342300 - Customer services

## Release History

- 14 May 2024 at 14:21 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/9c6c224a-7883-47c6-ac7e-2fc64f20588d

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/9c6c224a-7883-47c6-ac7e-2fc64f20588d
  14th May 2024 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-f188b853-cdeb-4034-bf8d-2853fce29df6. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-f188b853-cdeb-4034-bf8d-2853fce29df6.json.