---
title: "Cloud Based Contact Centre"
ocid: "ocds-b5fd17-f18965ac-3cfe-4190-bd41-c56ad1639c52"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-f18965ac-3cfe-4190-bd41-c56ad1639c52"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-f18965ac-3cfe-4190-bd41-c56ad1639c52.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-f18965ac-3cfe-4190-bd41-c56ad1639c52.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NATIONAL HIGHWAYS"
published: "2025-07-02"
---

# Cloud Based Contact Centre

Buyer: NATIONAL HIGHWAYS  
Current stage: Award  
OCID: ocds-b5fd17-f18965ac-3cfe-4190-bd41-c56ad1639c52

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-f18965ac-3cfe-4190-bd41-c56ad1639c52)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-f18965ac-3cfe-4190-bd41-c56ad1639c52.json)

## Summary

The procurement process for a "Cloud Based Contact Centre" was completed under the authority of National Highways, headquartered in Birmingham, England. The opportunity, classified under "Highways consultancy services," involved a selective procurement method through a call-off from a framework agreement. The contract, with a total value of £686,656.8, is set to run from 1st April 2025 until 31st March 2028. Although the procurement covered various locations, including the United Kingdom and other regions such as the Channel Islands and the British Overseas Territories, the award was formalised on 31st March 2025 and published on 2nd July 2025. 

This tender presents significant opportunities for large-scale businesses specialising in cloud-based solutions and consultancy services. It could serve as a growth catalyst for companies looking to establish or solidify their presence within the public sector, especially those capable of delivering value for money while providing technical and functional solutions. Given the procurement method, businesses already within the framework agreement would be well-positioned to compete for such opportunities, particularly those with experience in handling large-scale transitions and transformations in cloud-based contact centre services.

## Notice

This proposal is to undertake a project to explore the market for a replacement cloud-based contact centre service contract. The project will cover requirements gathering, governance, procurement and transition/transformation activities. The high-level benefit of the project will be the continued provisioning of cloud-based contact centre services. It will also facilitate opportunities to confirm value for money and that the most appropriate functional and technical solution is in place.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/480f47cc-5498-4334-a3ae-998407fd35e9 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 2 Jul 2025 |
| Submission deadline | 30 Mar 2025 |
| Future notice date | Not specified |
| Award date | 30 Mar 2025 |
| Contract period | 31 Mar 2025 - 31 Mar 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £686,656 |
| Lots value | Not specified |
| Awards value | £686,656 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NATIONAL HIGHWAYS |
| Locality | BIRMINGHAM |
| Post town | Birmingham |
| Postcode | B1 1RN |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG31 Birmingham |
| Local authority | Birmingham |
| Electoral ward | Ladywood |
| Westminster constituency | Birmingham Ladywood |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FOHEN |

## CPV Codes

### Divisions

- 71 - Architectural, construction, engineering and inspection services

### Codes

- 71311210 - Highways consultancy services

## Release History

- 2 Jul 2025 at 13:24 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/480f47cc-5498-4334-a3ae-998407fd35e9

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/480f47cc-5498-4334-a3ae-998407fd35e9
  2nd July 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-f18965ac-3cfe-4190-bd41-c56ad1639c52. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-f18965ac-3cfe-4190-bd41-c56ad1639c52.json.