---
title: "GB-Duxford: Customer Journey Consultancy"
ocid: "ocds-b5fd17-f189f20f-fd08-445a-8e50-c83f345f9fdc"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-f189f20f-fd08-445a-8e50-c83f345f9fdc"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-f189f20f-fd08-445a-8e50-c83f345f9fdc.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-f189f20f-fd08-445a-8e50-c83f345f9fdc.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "IMPERIAL WAR MUSEUM"
published: "2019-04-03"
---

# GB-Duxford: Customer Journey Consultancy

Buyer: IMPERIAL WAR MUSEUM  
Current stage: Tender  
OCID: ocds-b5fd17-f189f20f-fd08-445a-8e50-c83f345f9fdc

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-f189f20f-fd08-445a-8e50-c83f345f9fdc)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-f189f20f-fd08-445a-8e50-c83f345f9fdc.json)

## Summary

The Imperial War Museum is currently conducting a tender for a project titled "Customer Journey Consultancy", aimed at optimising visitor and commercial forecasts to ensure a return on investment. This procurement falls within the research consultancy services industry category and is located in the East of England, United Kingdom. The tender is in the active stage with an open procurement method, set to conclude on 3rd May 2019. The total value of this contract is estimated at £25,000 with a minimum value of £10,000. The contract period is anticipated to commence on 3rd June 2019 and end on 25th October 2019.

This tender presents significant opportunities for small and medium enterprises (SMEs) and voluntary community and social enterprises (VCSEs) to participate in a project that directly influences the strategic operations of a prominent cultural institution. Companies specialising in consultancy services, particularly those with a focus on customer journey analysis and visitor engagement strategies, would be ideally positioned to compete in this procurement process. Engaging in this tender could lead to enhanced visibility and growth for businesses looking to establish a foothold within the public sector.

## Notice

The aim of this project is to give IWM the detailed information needed to ensure the transformation of IWMD is based on realistic visitor and commerical forecasts, and offers an acceptable return on investment. Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/3f34315b-fc8e-4b43-b3f5-f5e33cb9de8d |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 3 Apr 2019 |
| Submission deadline | 3 May 2019 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 2 Jun 2019 - 25 Oct 2019 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £25,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | IMPERIAL WAR MUSEUM |
| Locality | LONDON |
| Post town | South East London |
| Postcode | SE1 6HZ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI44 Lewisham and Southwark |
| Local authority | Southwark |
| Electoral ward | St George's |
| Westminster constituency | Bermondsey and Old Southwark |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73210000 - Research consultancy services

## Release History

- 3 Apr 2019 at 14:09 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/3f34315b-fc8e-4b43-b3f5-f5e33cb9de8d

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/3f34315b-fc8e-4b43-b3f5-f5e33cb9de8d
  3rd April 2019 - Opportunity notice on Contracts Finder
- https://www.delta-esourcing.com/tenders/UK-GB-Duxford:-Customer-Journey-Consultancy/HB82H65A7P
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-f189f20f-fd08-445a-8e50-c83f345f9fdc. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-f189f20f-fd08-445a-8e50-c83f345f9fdc.json.