---
title: "Frontline Colleague App Platform, development, and support"
ocid: "ocds-b5fd17-f19758f5-8628-461a-90d2-1c4012cdb9e6"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-f19758f5-8628-461a-90d2-1c4012cdb9e6"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-f19758f5-8628-461a-90d2-1c4012cdb9e6.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-f19758f5-8628-461a-90d2-1c4012cdb9e6.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "NORTHERN TRAINS LIMITED"
published: "2024-01-31"
---

# Frontline Colleague App Platform, development, and support

Buyer: NORTHERN TRAINS LIMITED  
Current stage: Tender  
OCID: ocds-b5fd17-f19758f5-8628-461a-90d2-1c4012cdb9e6

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-f19758f5-8628-461a-90d2-1c4012cdb9e6)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-f19758f5-8628-461a-90d2-1c4012cdb9e6.json)

## Summary

The procurement process is led by Northern Trains Limited, seeking services for the development and support of the Frontline Colleague App Platform. This tender falls under the information technology services category and involves an open procedure. The procurement deadline is set for 21st February 2024, with a contract period spanning from 30th April 2024 to 29th April 2027.

This opportunity suits businesses experienced in mobile app development and third-line support services. Northern Trains Limited aims to enable front-line colleagues to enhance customer service through a mobile app platform. Small and medium enterprises (SMEs) are particularly encouraged to participate in this procurement process to provide their expertise and resources for the specified project requirements.

## Notice

Northern Trains Limited (Northern) are looking for an experienced supplier to provide expertise and resource to enable Northern to implement a low code/no code mobile app development platform, develop release 1 of a mobile app to enable front-line colleagues provide quality customer service to Northern customers, and to provide ongoing third line support for the platform and app.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/e04987b6-cabe-4864-82f6-87de18d05a66 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 31 Jan 2024 |
| Submission deadline | 21 Feb 2024 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 29 Apr 2024 - 29 Apr 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £400,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NORTHERN TRAINS LIMITED |
| Locality | YORK |
| Post town | York |
| Postcode | YO1 6JT |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE2 North Yorkshire |
| ITL 3 | TLE21 York |
| Local authority | York |
| Electoral ward | Micklegate |
| Westminster constituency | York Central |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72222300 - Information technology services

## Release History

- 31 Jan 2024 at 16:20 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/e04987b6-cabe-4864-82f6-87de18d05a66

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/e04987b6-cabe-4864-82f6-87de18d05a66
  31st January 2024 - Opportunity notice on Contracts Finder
- https://www.delta-esourcing.com/tenders/UK-UK-York:-Information-technology-services./4986G3KH34
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-f19758f5-8628-461a-90d2-1c4012cdb9e6. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-f19758f5-8628-461a-90d2-1c4012cdb9e6.json.