---
title: "BEIS Consumer Advice and Information Call Centre"
ocid: "ocds-b5fd17-f197ba05-7086-4873-8194-8a8f58a16388"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-f197ba05-7086-4873-8194-8a8f58a16388"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-f197ba05-7086-4873-8194-8a8f58a16388.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-f197ba05-7086-4873-8194-8a8f58a16388.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "BUSINESS ENERGY AND INDUSTRIAL STRATEGY"
published: "2023-01-10"
---

# BEIS Consumer Advice and Information Call Centre

Buyer: BUSINESS ENERGY AND INDUSTRIAL STRATEGY  
Current stage: Award  
OCID: ocds-b5fd17-f197ba05-7086-4873-8194-8a8f58a16388

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-f197ba05-7086-4873-8194-8a8f58a16388)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-f197ba05-7086-4873-8194-8a8f58a16388.json)

## Summary

The Business Energy and Industrial Strategy is seeking services for the BEIS Consumer Advice and Information Call Centre project to provide tailored energy advice to consumers in England. The procurement stage is complete, with a contract value of £728,000 in GBP. The tender method used was selective through a competitive procedure with negotiation, and the contract period runs from 12th December 2022 to 11th December 2024. The buying organisation is based in London, England.

This tender presents an opportunity for small and medium-sized enterprises (SMEs) in the postal and telecommunications services industry to compete. Businesses offering energy advice services and digital inclusion solutions are well-suited to participate in this tender. The project aims to improve consumer energy performance and digital inclusion, catering to a wide range of regions across England, making it attractive for businesses looking to expand their service offerings in these areas.

## Notice

The Consumer Advice and Information (CAI) phone line service will help provide consumers in England with tailored and impartial information about how to improve the energy performance of their homes. This will include people across the digital inclusion spectrum, especially those with low digital inclusion or need more detailed advice. The Consumer Advice and Information Call Centre service will provide a bespoke and impartial energy advice line as well as take consumers through the digital journey as it appears on the newly launched GOV.UK website.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/46c45372-7cff-49ef-9cea-172a45514bab |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Competitive procedure with negotiation (above threshold) |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 10 Jan 2023 |
| Submission deadline | 9 Sep 2022 |
| Future notice date | Not specified |
| Award date | 17 Oct 2022 |
| Contract period | 12 Dec 2022 - 11 Dec 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £728,000 |
| Lots value | Not specified |
| Awards value | £728,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BUSINESS ENERGY AND INDUSTRIAL STRATEGY |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1H 0ET |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLI London, TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | GO-CENTRIC |

## CPV Codes

### Divisions

- 64 - Postal and telecommunications services

### Codes

- 64000000 - Postal and telecommunications services

## Release History

- 10 Jan 2023 at 11:28 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/46c45372-7cff-49ef-9cea-172a45514bab
- 10 Jan 2023 at 11:24 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/46c45372-7cff-49ef-9cea-172a45514bab

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/46c45372-7cff-49ef-9cea-172a45514bab
  10th January 2023 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-f197ba05-7086-4873-8194-8a8f58a16388. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-f197ba05-7086-4873-8194-8a8f58a16388.json.