---
title: "Customer Contact Management (CCM) Solution"
ocid: "ocds-b5fd17-f1b03126-fa30-4e0d-93bd-b6b3fe803705"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-f1b03126-fa30-4e0d-93bd-b6b3fe803705"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-f1b03126-fa30-4e0d-93bd-b6b3fe803705.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-f1b03126-fa30-4e0d-93bd-b6b3fe803705.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "ONE HOUSING GROUP LIMITED"
published: "2018-10-24"
---

# Customer Contact Management (CCM) Solution

Buyer: ONE HOUSING GROUP LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-f1b03126-fa30-4e0d-93bd-b6b3fe803705

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-f1b03126-fa30-4e0d-93bd-b6b3fe803705)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-f1b03126-fa30-4e0d-93bd-b6b3fe803705.json)

## Summary

The public procurement process for a Customer Contact Management (CCM) Solution was conducted by ONE HOUSING GROUP LIMITED, located in London, United Kingdom. This contract, valued at £400,000, is classified under IT services and was awarded following a competitive procedure with negotiation. The contract period commenced on 17th September 2018 and extends until 16th September 2021. The process has reached the award stage, with the contract award date set for 23rd July 2018, and the contract has been published on 24th October 2018.

This tender represents a significant opportunity for businesses in the IT services sector, particularly those specialising in consulting, software development, and support services. Companies with experience in delivering customer contact management solutions would be particularly well-placed to compete for similar projects. Given that this is a large-scale project, it may also require collaboration with other firms or suppliers to meet the comprehensive service requirements outlined by the contracting authority.

## Notice

Provision of Customer Contact Management (CCM) solution and related support for a period of three (3) years.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/2f7ae419-d48f-4088-a3f5-6461001540b0 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Competitive procedure with negotiation (above threshold) |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 24 Oct 2018 |
| Submission deadline | 12 Jun 2018 |
| Future notice date | Not specified |
| Award date | 22 Jul 2018 |
| Contract period | 16 Sep 2018 - 16 Sep 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £400,000 |
| Lots value | Not specified |
| Awards value | £400,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ONE HOUSING GROUP LIMITED |
| Locality | LONDON |
| Post town | North West London |
| Postcode | NW1 8EH |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI36 Camden |
| Local authority | Camden |
| Electoral ward | Camden Town |
| Westminster constituency | Holborn and St Pancras |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | IDE GROUP CONNECT |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 24 Oct 2018 at 09:37 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/2f7ae419-d48f-4088-a3f5-6461001540b0

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/2f7ae419-d48f-4088-a3f5-6461001540b0
  24th October 2018 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/3666ad24-0c63-48e6-a09e-df4a1ef1fe44
  Contract Award Notice

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-f1b03126-fa30-4e0d-93bd-b6b3fe803705. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-f1b03126-fa30-4e0d-93bd-b6b3fe803705.json.