--- title: "DWP Disaster Emergency Payments Service" ocid: "ocds-b5fd17-f1c5ac68-a685-49bc-99c6-cbff4541d389" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-f1c5ac68-a685-49bc-99c6-cbff4541d389" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-f1c5ac68-a685-49bc-99c6-cbff4541d389.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-f1c5ac68-a685-49bc-99c6-cbff4541d389.json" source: "Contracts Finder" current_stage: "Planning" buyer: "DEPARTMENT FOR WORK AND PENSIONS" published: "2021-12-15" --- # DWP Disaster Emergency Payments Service Buyer: DEPARTMENT FOR WORK AND PENSIONS Current stage: Planning OCID: ocds-b5fd17-f1c5ac68-a685-49bc-99c6-cbff4541d389 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-f1c5ac68-a685-49bc-99c6-cbff4541d389) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-f1c5ac68-a685-49bc-99c6-cbff4541d389.json) ## Summary The Department for Work and Pensions (DWP) is initiating the planning stage for the procurement of a "Disaster Emergency Payments Service" to enhance their payment infrastructure in the event of a catastrophic event. This procurement process is set against the backdrop of ensuring the timely and secure distribution of benefits to approximately 2.5 million customers daily, amounting to over £3 billion per week. The deadline for potential suppliers to express their interest in attending an engagement event is 17 January 2022, with the event scheduled for late January 2022. The service will operate within the banking services industry and must comply with stringent security standards. This procurement presents a significant business opportunity for companies specialising in payment solutions, particularly those that can demonstrate capabilities in secure transaction processing and compliance with industry standards such as ISO 27001. Small and Medium Enterprises (SMEs) are particularly encouraged to participate due to the emphasis on innovative and resilient solutions. Suppliers interested in collaborating with the DWP to enhance disaster contingency payments are invited to propose solutions that ensure seamless service continuity, make effective use of reporting capabilities, and possess the ability to operate nationally, including support for other government departments. ## Notice The purpose of this Prior Information Notice is to invite representatives from potential supplier organisations to attend a closed virtual supplier engagement event. We are keen to engage with interested suppliers to present their innovative and creative solution to meet DWP's future disaster contingency payments needs and to help the Department make an informed strategic decision for future procurement activity. DWP intends to host the event towards end of January 2022. The potential solution must be able to support DWP with a payment infrastructure to address a catastrophic event which prevents DWP from preparing and issuing payments files. The Department could be vulnerable to external risk such as cyber security threats which could result in the estate environment not being able to access the data and potentially unable to process and create the payment files. Hence, the potential solution which will be operating outside of DWP estate is crucial for the Department's risk mitigation strategy. In general, DWP makes on average 2.5m customer payments per day, to a value of over PS3bn per week. We are obliged to ensure that payments are credited to customer accounts on the due date, early or late payments cannot be tolerated. The secure, timely payment of benefits to our vulnerable customers is critical to DWP's business. All potential solutions must be: able to meet Industry Standards for Security Best practice, as a baseline ISO 27001 and FSA Security secure and resilient to potential fraudulent activity; able to provide reporting for Management Information, reconciliation and audit purposes; compliant with UK payment scheme(s) rules and payment formats; capable of operating nationally and be available for other Government Departments including Department for Communities. The duration of the contract is expected to be 2 - 3 years. The potential future supplier is expected to be able to work with our existing supplier to avoid any gap in service due to the criticality of this service. If you are interested in meeting with DWP to discuss your potential solutions for a DWP disaster payment contingency service, please register your interest by Monday 17 January 2022 by e-mailing Lydia Chung - Lydia.chung@dwp.gov.uk The event is being held in advance of a potential future procurement however suppliers should be aware that DWP is not committed to, nor guarantees a procurement at this stage. A further Prior Information Notice will be issued should DWP proceed to a procurement. DWP reserves the right to withdraw or amend any intention to proceed to procurement stage at any time. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/a72184d8-4684-46f4-be5f-67922e894706 | | Notice type | Market Engagement Notice | | Procurement type | Standard | | Procurement category | Not specified | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 15 Dec 2021 | | Submission deadline | Not specified | | Future notice date | 17 Jan 2022 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planning | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | DEPARTMENT FOR WORK AND PENSIONS | | Locality | LONDON | | Post town | South West London | | Postcode | SW1H 9DA | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI3 Inner London - West | | ITL 3 | TLI35 Westminster and City of London | | Local authority | Westminster | | Electoral ward | St James's | | Westminster constituency | Cities of London and Westminster | | Delivery location | Not specified | ## CPV Codes ### Divisions - 66 - Financial and insurance services ### Codes - 66110000 - Banking services ## Release History - 15 Dec 2021 at 10:21 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/a72184d8-4684-46f4-be5f-67922e894706 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/a72184d8-4684-46f4-be5f-67922e894706 15th December 2021 - Early engagement notice on Contracts Finder ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-f1c5ac68-a685-49bc-99c6-cbff4541d389. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-f1c5ac68-a685-49bc-99c6-cbff4541d389.json.