---
title: "CO0591 Enterprise Service Management Solution"
ocid: "ocds-b5fd17-f1d48d02-d8cf-4c85-9342-b53258396534"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-f1d48d02-d8cf-4c85-9342-b53258396534"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-f1d48d02-d8cf-4c85-9342-b53258396534.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-f1d48d02-d8cf-4c85-9342-b53258396534.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "ESSEX COUNTY COUNCIL"
published: "2025-08-14"
---

# CO0591 Enterprise Service Management Solution

Buyer: ESSEX COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-f1d48d02-d8cf-4c85-9342-b53258396534

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## Summary

Essex County Council, based in Chelmsford, England, has concluded the procurement process for the CO0591 Enterprise Service Management Solution, a commercial off-the-shelf IT service designed to enhance operational efficiencies through automation and integration. The process, which was an open procedure, began with a tender period that ended on 21st March 2025 and has now reached the award stage. The awarded contract, valued at £580,955, spans from 12th August 2025 to 11th August 2030 with Alemba Ltd as the supplier. This procurement falls under the industry category of IT services, specifically consulting, software development, Internet, and support.

This tender offers significant growth opportunities for businesses in the IT services sector, particularly those specialising in enterprise service management solutions and keen on providing innovative, customer-focused solutions to local councils. Small and medium enterprises (SMEs) are especially well-suited to compete, given the procurement's suitability requirements. The five-year minimum contract term provides stability and a chance for IT service providers to build a lasting relationship with a major governmental body like Essex County Council, promoting business expansion within the public sector.

## Notice

The Authority is seeking to procure a commercial off the shelf Enterprise Service Management Solution. The Technical Requirement Document and Specification have been based on a review of the existing solution as well as, high-level and detailed requirements captured in workshops and meetings with internal business representatives and IT subject matter experts. The purpose of this requirement is to ensure that the Authority is supported by the best technology in its day to day operations. The Solution must be intuitive and easy for both service providers and self-service users whilst enabling efficiencies and improvements through automation and integration. The Authority requires a customer-focused and commercially aware service management approach which will enhance the overall experience for all employees, enabling them to realise business outcomes with fewer IT-related or service limitations. The ESM Solution will have a rolling contract term with a minimum 5-year period, with the option to terminate the contract following a 2-year notice period. The earliest the 2-year notice period can be implemented is from year 3 and at any point after this time period. The 2-year notice period allows for procurement and implementation of a new Solution. Estimated value is for definitive term of 5 years. No variants or options will be accepted. For this tender the Authority will be using the ProContract (aka Due North) eSourcing portal https://procontract.due-north.com (https://procontract.due-north.com) throughout the procurement process, and all communications with Essex County Council relating to this procurement exercise must be via the portal's messaging system. Supplier registration on the portal is free of charge and can be done via: https://procontract.due-north.com/ (https://procontract.due-north.com/). The reference and title of this procurement in ProContract is DN760385 CO0591 Enterprise Service Management Solution. It is recommended that any bidder not already registered on the ProContract eSourcing portal, register at the earliest opportunity. The Council reserves the right to amend timescales for any reason and change the evaluation criteria where necessary for example if there are genuine omissions or mistakes. We also reserve the right to cancel the procurement exercise and/or not to award all or part of a contract. The Council will not be responsible for any costs incurred by bidders in relation to this procurement exercise.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/222aa881-7bf7-49da-bbcc-d06b52c537b3 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 14 Aug 2025 |
| Submission deadline | 21 Mar 2025 |
| Future notice date | Not specified |
| Award date | 24 Jul 2025 |
| Contract period | 11 Aug 2025 - 11 Aug 2030 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,725,000 |
| Lots value | Not specified |
| Awards value | £580,955 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ESSEX COUNTY COUNCIL |
| Locality | CHELMSFORD |
| Post town | Chelmsford |
| Postcode | CM1 1QH |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH3 Essex |
| ITL 3 | TLH36 Heart of Essex |
| Local authority | Chelmsford |
| Electoral ward | Moulsham and Central |
| Westminster constituency | Chelmsford |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ALEMBA |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 14 Aug 2025 at 07:46 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/222aa881-7bf7-49da-bbcc-d06b52c537b3
- 19 Feb 2025 at 15:48 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/d54fc1bc-f370-4cf4-b6c0-18f54bf9974a

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/222aa881-7bf7-49da-bbcc-d06b52c537b3
  14th August 2025 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/d54fc1bc-f370-4cf4-b6c0-18f54bf9974a
  19th February 2025 - Opportunity notice on Contracts Finder

## Notice URLs

- https://procontract.due-north.com
- https://procontract.due-north.com/
- https://www.essex.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-f1d48d02-d8cf-4c85-9342-b53258396534. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-f1d48d02-d8cf-4c85-9342-b53258396534.json.