---
title: "Employee Assistance Programme (EAP)"
ocid: "ocds-b5fd17-f1da8a13-9129-4104-add2-69b12186956b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-f1da8a13-9129-4104-add2-69b12186956b"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-f1da8a13-9129-4104-add2-69b12186956b.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-f1da8a13-9129-4104-add2-69b12186956b.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NHS BUSINESS SERVICES AUTHORITY"
published: "2024-11-12"
---

# Employee Assistance Programme (EAP)

Buyer: NHS BUSINESS SERVICES AUTHORITY  
Current stage: Award  
OCID: ocds-b5fd17-f1da8a13-9129-4104-add2-69b12186956b

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## Summary

The NHS Business Services Authority has completed the procurement process for an Employee Assistance Programme (EAP) aimed at providing mental, physical, and pastoral support services. This selective procurement, which involved a call-off from a framework agreement, falls under the industry category of counselling services (CPV 85312320). The contract, valued at £15,209.4, commenced on 6th November 2024 and will run until 31st January 2025, with PAM WELLBEING LIMITED t/a Pam Assist awarded as the supplier. The primary delivery location is within the United Kingdom, specifically in Newcastle upon Tyne (NE15 8NY). The procurement was at the award stage, with the award officially dated 5th November 2024 and published on 12th November 2024.

This tender offers significant business growth opportunities, particularly for small and medium enterprises (SMEs) capable of delivering comprehensive employee support services. Given the selective procurement method, businesses with prior experience in framework agreements and offering integrated support through various communication channels, including telephone, face to face, and online chat, are well-suited to compete for similar tenders. The focus on providing targeted well-being support and counselling aligns with the increasing demand for robust employee assistance programmes, making it a viable opportunity for businesses specialising in mental and physical health services.

## Notice

Provision of Employee Assistance Programme (EAP) including a wide range of mental, physical and wider pastoral support though a telephone, face to face and on-line chat function including targeted access to wellbeing support, advice and counselling.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/edf45399-1fbc-4b92-b620-4cce180bcfca |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 12 Nov 2024 |
| Submission deadline | 31 Oct 2024 |
| Future notice date | Not specified |
| Award date | 5 Nov 2024 |
| Contract period | 6 Nov 2024 - 31 Jan 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £15,209 |
| Lots value | Not specified |
| Awards value | £15,209 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS BUSINESS SERVICES AUTHORITY |
| Locality | NEWCASTLE UPON TYNE |
| Post town | Newcastle upon Tyne |
| Postcode | NE15 8NY |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC43 Tyneside |
| Local authority | Newcastle upon Tyne |
| Electoral ward | Lemington |
| Westminster constituency | Newcastle upon Tyne Central and West |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PAM WELLBEING LIMITED T/A PAM ASSIST |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85312320 - Counselling services

## Release History

- 12 Nov 2024 at 15:49 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/edf45399-1fbc-4b92-b620-4cce180bcfca

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/edf45399-1fbc-4b92-b620-4cce180bcfca
  12th November 2024 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/f70ad522-4288-481a-b6ce-5322c0fe23ce
  20241107 Redacted EAP Signed Contract

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-f1da8a13-9129-4104-add2-69b12186956b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-f1da8a13-9129-4104-add2-69b12186956b.json.