---
title: "Provision of Local Healthwatch Service and Independent Complaints Advocacy (NHS Services)"
ocid: "ocds-b5fd17-f1deff51-8b56-4cb5-87e6-0b9d71a3ebef"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-f1deff51-8b56-4cb5-87e6-0b9d71a3ebef"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-f1deff51-8b56-4cb5-87e6-0b9d71a3ebef.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-f1deff51-8b56-4cb5-87e6-0b9d71a3ebef.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "DORSET COUNTY COUNCIL"
published: "2018-10-08"
---

# Provision of Local Healthwatch Service and Independent Complaints Advocacy (NHS Services)

Buyer: DORSET COUNTY COUNCIL  
Current stage: Tender  
OCID: ocds-b5fd17-f1deff51-8b56-4cb5-87e6-0b9d71a3ebef

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## Summary

Dorset County Council is seeking providers for the "Provision of Local Healthwatch Service and Independent Complaints Advocacy (NHS Services)" through an open procurement process. This tender, with a value of £2,100,000 and a minimum value of £1,600,000, falls under the category of social services (CPV code: 85320000). The procurement is currently in the tender stage, with the deadline for submissions set for 7 November 2018. This initiative is aimed at enhancing local health and social care services across the South West region of England, with a contract period commencing on 1 April 2019 and concluding on 31 March 2022.

This tender presents significant opportunities for businesses specialising in health and social care services, particularly those capable of delivering community support and advocacy services. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) are particularly encouraged to participate, as they can play a crucial role in providing tailored localised services that resonate with community needs. Companies with experience in guidance and counselling services may find this opportunity aligns well with their capabilities, potentially leading to growth and expansion in the public procurement sector.

## Notice

The Health and Social Care Act 2012 makes provision for a consumer champion for health and social care called Healthwatch. There are two separate bodies with slightly different functions: Healthwatch England and Local Healthwatch. Local Healthwatch gives a stronger voice to people in influencing the health and wellbeing agenda and local service provision; providing signposting, supporting individuals with information and advice about access to services. The Act also makes provision for local authorities to make arrangements for the delivery of an independent complaints advocacy service in relation to their area for complaints relating to the provision of health services (NHS). Dorset County Council in partnership with Borough of Poole and Bournemouth Borough Council is seeking providers to deliver: * A Local Healthwatch Service (Lot 1) * Independent Complaints Advocacy (NHS Services) (Lot 2)

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/2d0d3ecd-0a71-4e04-998d-fcd2b9e7fc6d |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 8 Oct 2018 |
| Submission deadline | 7 Nov 2018 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 31 Mar 2019 - 31 Mar 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £2,100,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DORSET COUNTY COUNCIL |
| Locality | DORCHESTER |
| Post town | Dorchester |
| Postcode | DT1 1XJ |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK6 North Somerset, Somerset and Dorset |
| ITL 3 | TLK64 Dorset |
| Local authority | Dorset |
| Electoral ward | Dorchester West |
| Westminster constituency | West Dorset |
| Delivery location | TLK South West (England) |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85312300 - Guidance and counselling services
- 85320000 - Social services

## Release History

- 8 Oct 2018 at 07:46 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/2d0d3ecd-0a71-4e04-998d-fcd2b9e7fc6d

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/2d0d3ecd-0a71-4e04-998d-fcd2b9e7fc6d
  8th October 2018 - Opportunity notice on Contracts Finder

## Notice URLs

- http://www.dorsetforyou.com/

## Provenance

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