---
title: "Implementation of Oracle Case Management and Helpdesk function"
ocid: "ocds-b5fd17-f1ebf3c0-ea7d-466f-8772-178f05e41c79"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-f1ebf3c0-ea7d-466f-8772-178f05e41c79"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-f1ebf3c0-ea7d-466f-8772-178f05e41c79.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-f1ebf3c0-ea7d-466f-8772-178f05e41c79.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "OFFICE OF RAIL AND ROAD"
published: "2024-09-10"
---

# Implementation of Oracle Case Management and Helpdesk function

Buyer: OFFICE OF RAIL AND ROAD  
Current stage: Award  
OCID: ocds-b5fd17-f1ebf3c0-ea7d-466f-8772-178f05e41c79

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-f1ebf3c0-ea7d-466f-8772-178f05e41c79)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-f1ebf3c0-ea7d-466f-8772-178f05e41c79.json)

## Summary

The Office of Rail and Road (ORR) has completed a procurement process for the implementation of an Oracle Case Management and Helpdesk function, classified under technical support services (CPV code: 71356300). This selective procurement was conducted through a call-off from a framework agreement, with Version 1 Solutions Limited awarded the contract valued at £75,520. The contract period spans from 2nd September 2024 to 31st January 2025, and is to be executed within the United Kingdom. Key dates include the end of the tender period on 30th August 2024 and the award date on 9th September 2024.

This tender presents significant opportunities for small to medium-sized enterprises (SMEs) specialising in technical support services, particularly those with experience in Oracle solutions. Competing for such contracts can drive business growth through substantial project exposure and the potential for future engagements with the ORR. This engagement is well-suited for businesses that can meet the specific technical and logistical requirements, ensuring they deliver robust case management and helpdesk solutions within the specified timeframe.

## Notice

Implementation of Oracle Case Management and Helpdesk function

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/71a6e960-8b0e-4e98-bd37-93bd487a9950 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 10 Sep 2024 |
| Submission deadline | 30 Aug 2024 |
| Future notice date | Not specified |
| Award date | 8 Sep 2024 |
| Contract period | 1 Sep 2024 - 31 Jan 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £75,000 |
| Lots value | Not specified |
| Awards value | £75,520 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | OFFICE OF RAIL AND ROAD |
| Locality | LONDON |
| Post town | East London |
| Postcode | E14 4QA |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI42 Tower Hamlets |
| Local authority | Tower Hamlets |
| Electoral ward | Canary Wharf |
| Westminster constituency | Poplar and Limehouse |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | VERSION 1 SOLUTIONS |

## CPV Codes

### Divisions

- 71 - Architectural, construction, engineering and inspection services

### Codes

- 71356300 - Technical support services

## Release History

- 10 Sep 2024 at 16:04 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/71a6e960-8b0e-4e98-bd37-93bd487a9950

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/71a6e960-8b0e-4e98-bd37-93bd487a9950
  10th September 2024 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/ef06fe31-610d-4ba8-9efb-87c4285bb519
  Agreed contract (redacted)

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-f1ebf3c0-ea7d-466f-8772-178f05e41c79. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-f1ebf3c0-ea7d-466f-8772-178f05e41c79.json.