---
title: "Isle of Wight Independent Health Complaints Advocacy Service"
ocid: "ocds-b5fd17-f206c5c4-b909-4a2e-84df-6ba89a255077"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-f206c5c4-b909-4a2e-84df-6ba89a255077"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-f206c5c4-b909-4a2e-84df-6ba89a255077.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-f206c5c4-b909-4a2e-84df-6ba89a255077.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "ISLE OF WIGHT COUNCIL"
published: "2022-03-24"
---

# Isle of Wight Independent Health Complaints Advocacy Service

Buyer: ISLE OF WIGHT COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-f206c5c4-b909-4a2e-84df-6ba89a255077

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## Summary

The Isle of Wight Council is currently undertaking a tender for the Isle of Wight Independent Health Complaints Advocacy Service. This procurement, classified under social work and health services, is intended to empower individuals through health complaints procedures, with the contract set to begin on 1st April 2022 and run until 31st March 2027. The total contract value is £225,000, with the tender period closing on 2nd November 2021. The process follows an open procurement method, which allows any qualified suppliers to submit their bids for review by the authority.

This tender presents a significant opportunity for businesses that specialise in advocacy, health services, or social work, particularly those that are experienced in supporting clients through complex complaints processes related to healthcare. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) are encouraged to apply, given their capability to provide tailored support to individuals navigating the complaints system. By securing this contract, successful bidders can expand their operations and establish a long-term presence in the healthcare advocacy sector on the Isle of Wight.

## Notice

The Isle of Wight Council ("the Authority") invites Tenders from suitably qualified suppliers ("Potential Suppliers") for the provision of the Isle of Wight Independent Health Complaints Advocacy Service. The Health and Social Care Act 2012 transferred the responsibility of commissioning NHS Complaints Advocacy services from Central Government to Local Government. The current contract ends on March 31st 2022. The Isle of Wight Council is looking for an experienced provider who understands the key aspect of the Service is the focus on empowering and supporting individuals to go through the complaints procedures for health services, and to assist them in finding a resolution to their complaint(s) about the care or treatment they received. The provider will deliver services that meet the legal requirements as described in the Health and Social Care Act 2012 and any current or future regulations. The service will support patients, service users, residents, their family, carer or representative with a complaint or grievance related to any aspect of healthcare, including complaints about poor treatment or service provided through health services in England. The Service will also support individual complaints when they concern health services, supporting the client through the appropriate complaints process(es). This may result in the supporting an individual through to the Local Government Ombudsman or Health Service Ombudsman. Additional information: Any term listed in this notice, is the full term including any potential extensions. Any values listed are whole life contract values.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/d35c1fd9-ad35-48c8-9c9c-27d3b1d854ff |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 24 Mar 2022 |
| Submission deadline | 2 Nov 2021 |
| Future notice date | Not specified |
| Award date | 10 Jan 2022 |
| Contract period | 31 Mar 2022 - 31 Mar 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £225,000 |
| Lots value | Not specified |
| Awards value | £191,150 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ISLE OF WIGHT COUNCIL |
| Locality | NEWPORT |
| Post town | Portsmouth |
| Postcode | PO30 1UD |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ3 Hampshire and Isle of Wight |
| ITL 3 | TLJ34 Isle of Wight |
| Local authority | Isle of Wight |
| Electoral ward | Newport Central |
| Westminster constituency | Isle of Wight West |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SWAN ADVOCACY NETWORK |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85100000 - Health services
- 85300000 - Social work and related services

## Release History

- 24 Mar 2022 at 11:59 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/d35c1fd9-ad35-48c8-9c9c-27d3b1d854ff
- 29 Sep 2021 at 15:03 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/2dc886d4-fa65-4093-bab9-12457d795e30

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/d35c1fd9-ad35-48c8-9c9c-27d3b1d854ff
  24th March 2022 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/2dc886d4-fa65-4093-bab9-12457d795e30
  29th September 2021 - Opportunity notice on Contracts Finder

## Notice URLs

- http://www.iwight.com

## Provenance

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